Download Centre problems - PLEASE HELP

[paddymaher57]

i recently bought a new laptop i downloaded autocad 2014 all was perfect until i figured out the laptop was faulty so i brought my laptop back and got a brand new one.

i went to download auto cad 2014 again on the new laptop but something happened during the download

and it stopped i then went into start downloading again when i went to install it said i alredy had it installed on the laptop. ive tried deleting it off my computer but each time i go to download it says i already have it installed??

any help or suggestions would be much appreciated  as im really stuck on this one and need the software for my college work

thanks 

paddy

[Yannick.Karawa]

Hi,

Sorry to hear that you're having problems installing IDSP, this issue may result on some corrupted registries entries on your PC.

You can remove the remaining installation keys by using the utility from Microsoft "Fix it".

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21891972&linkID=12305695

That should help to resolve your issue.

[dembkod]

paddymaher57,

Yes, use the MS fixit  (above post). I would also downaldo a full copy of the program using this method: 

1. Go to http://www.autodesk.com
2. At the bottom of the page, beneath "Help and Support" click "Customer Service"
3. Click the "Ask" button for the "Virtual Agent"
4. Once the Virtual Agent opens, click "Downloading and Installation"
5. Click "Software Download links"
6. Click "I need to redownload my product"
7. Select the appropriate product and download

Thank you for taking part in our community!

[cdavis7254]

I've followed these steps, but after completing step 3, when the virtual agent opens, there is not "downloading & installing" to click on. So, where do you find this now?