Installation & Licensing

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bk
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bk
Posts: 2
Registered: ‎07-24-2013
Message 1 of 6 (2,857 Views)
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directx runtime failure on AutoCad 2014

2857 Views, 5 Replies
07-24-2013 05:57 AM

trying to install autocad 2014 LT onto my windows 7 computer.  I had a trial version of 2013 on it and now want to upgrade and purchase it - but it isn't loading.

 

I looked at a few other of similar cases, but they seemed to be from earlier versions of autocad...

 

AND GOD KNOWS, THERE ISN'T A FRICKING PHONE NUMBER TO CALL AUTOCAD!!!

 

 

Here is the log file that was saved:

 

2013/7/24:08:24:02 bk BK-BAZINGA === Setup started on BK-BAZINGA by bk ===
2013/7/24:08:24:02 bk BK-BAZINGA Path_Length: 152
2013/7/24:08:24:02 bk BK-BAZINGA Current Directory C:\Autodesk\AutoCADLT_2014_SWL_English_Win_32_64bit_wi_en-us
2013/7/24:08:24:02 bk BK-BAZINGA Launch
2013/7/24:08:24:02 bk BK-BAZINGA CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/AutoCADLT_2014_SWL_English_Win_32_64bit_wi_en-us_... /akamai /auth authparam /sid SESSION_ID
2013/7/24:08:24:02 bk BK-BAZINGA Path_Length: 152
2013/7/24:08:24:02 bk BK-BAZINGA Current Directory C:\Users\bk\AppData\Local\Temp\_AI4397.tmp
2013/7/24:08:24:51 bk BK-BAZINGA === Setup ended ===

2013/7/24:08:24:05 bk BK-BAZINGA === Setup started on BK-BAZINGA by bk ===
2013/7/24:08:24:05 bk BK-BAZINGA Path_Length: 152
2013/7/24:08:24:05 bk BK-BAZINGA Current Directory C:\Users\bk\AppData\Local\Temp\_AI4397.tmp
2013/7/24:08:24:05 bk BK-BAZINGA Launch
2013/7/24:08:24:32 bk BK-BAZINGA Download Play SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/SETUP_x64....
2013/7/24:08:24:51 bk BK-BAZINGA Download Complete SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/SETUP_x64....
2013/7/24:08:24:51 bk BK-BAZINGA Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\bk\AppData\Local\Temp\_AI4397.tmp\Setup\AcSetup.dll
2013/7/24:08:24:51 bk BK-BAZINGA Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2013/7/24:08:24:51 bk BK-BAZINGA PageOpen LaunchDialog
2013/7/24:08:27:42 bk BK-BAZINGA PageOpen LicenseDialog
2013/7/24:08:27:45 bk BK-BAZINGA PageOpen ProductInfoDialog
2013/7/24:08:27:49 bk BK-BAZINGA PageOpen ProductSelectionDialog2
2013/7/24:08:27:51 bk BK-BAZINGA PageOpen FullProgressDialog
2013/7/24:08:27:52 bk BK-BAZINGA Download Play DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/DIRECTX.ta...
2013/7/24:08:27:56 bk BK-BAZINGA Download Complete DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/DIRECTX.ta...
2013/7/24:08:27:56 bk BK-BAZINGA Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD LT 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2013/7/24:08:29:26 bk BK-BAZINGA Install DirectX Runtime Succeeded
2013/7/24:08:29:26 bk BK-BAZINGA Download Play CM http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/CM.tar.lzm...
2013/7/24:08:29:45 bk BK-BAZINGA Download Complete CM http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/CM.tar.lzm...
2013/7/24:08:29:45 bk BK-BAZINGA Installing Autodesk Material Library 2014: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® LT 2014" SETUP_PACKAGECODE={D54FD115-F651-4237-B57C-E4230340EAB6} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD LT 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/7/24:08:30:21 bk BK-BAZINGA Install Autodesk Material Library 2014 Succeeded
2013/7/24:08:30:22 bk BK-BAZINGA Download Play CMILB http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/CMILB.tar....
2013/7/24:08:30:41 bk BK-BAZINGA Download Complete CMILB http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/CMILB.tar....
2013/7/24:08:30:41 bk BK-BAZINGA Installing Autodesk Material Library 2014 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® LT 2014" SETUP_PACKAGECODE={D54FD115-F651-4237-B57C-E4230340EAB6} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD LT 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/7/24:08:31:08 bk BK-BAZINGA Install Autodesk Material Library 2014 - Base Image Library Succeeded
2013/7/24:08:31:09 bk BK-BAZINGA Download Play ACADLT http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/ACADLT_x64...
2013/7/24:08:32:36 bk BK-BAZINGA Download Aborted ACADLT http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/ACADLT_x64...
2013/7/24:08:32:36 bk BK-BAZINGA Install Autodesk® AutoCAD LT® 2014 Failed Download Failed, Installation aborted, Result=1603
2013/7/24:08:32:41 bk BK-BAZINGA Rollback Autodesk Material Library 2014 - Base Image Library Succeeded
2013/7/24:08:33:14 bk BK-BAZINGA Rollback Autodesk Material Library 2014 Succeeded
2013/7/24:08:33:14 bk BK-BAZINGA Rollback DirectX Runtime Failed Failure is ignored, Result=1619

 

 

 

so Autocad - if you want me to spend my money - get this program installed on my computer!!!!

 

 

 

 

 

 

Welcome to the Community.

 

I understand your frustration, but the problem does not exist within the DirectX installation, but rather a problem downloading the software from the server.

 

Install Autodesk® AutoCAD LT® 2014 Failed Download Failed, Installation aborted, Result=1603


I would recommend that you try downloading your product using Matt, the virtual assistant, by following the directions here:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21889745&linkID=9240617

 

As for telephone support, that is a service provided by your local Value Added Reseller.  If product support is important to you, then you should always purchased your software from a VAR rather than a big box / Internet store. 

 

Good Luck!

*Expert Elite*
TravisNave
Posts: 10,337
Registered: ‎01-14-2005
Message 2 of 6 (2,849 Views)

Re: directx runtime failure on AutoCad 2014

07-24-2013 08:20 AM in reply to: bk

Welcome to the Community.

 

I understand your frustration, but the problem does not exist within the DirectX installation, but rather a problem downloading the software from the server.

 

Install Autodesk® AutoCAD LT® 2014 Failed Download Failed, Installation aborted, Result=1603


I would recommend that you try downloading your product using Matt, the virtual assistant, by following the directions here:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21889745&linkID=9240617

 

As for telephone support, that is a service provided by your local Value Added Reseller.  If product support is important to you, then you should always purchased your software from a VAR rather than a big box / Internet store. 

 

Good Luck!

bk
New Member
bk
Posts: 2
Registered: ‎07-24-2013
Message 3 of 6 (2,839 Views)

Re: directx runtime failure on AutoCad 2014

07-24-2013 01:42 PM in reply to: TravisNave

I was going to buy it directly from Autodesk....is that not the best strategy?

 

 

*Expert Elite*
TravisNave
Posts: 10,337
Registered: ‎01-14-2005
Message 4 of 6 (2,836 Views)

Re: directx runtime failure on AutoCad 2014

07-24-2013 02:50 PM in reply to: bk

There is no harm in doing so.  However, if you desire product support beyond the purchase, that is what the VARs are for. 

Member
oushakoffy
Posts: 5
Registered: ‎09-15-2009
Message 5 of 6 (1,742 Views)

Re: directx runtime failure on AutoCad 2014

02-21-2014 09:27 PM in reply to: TravisNave

I am getting the exact same problem but when I click on your link it takes me to a help page but I can't find this virtual assistant?

*Expert Elite*
pendean
Posts: 22,634
Registered: ‎11-06-2003
Message 6 of 6 (1,731 Views)

Re: directx runtime failure on AutoCad 2014

02-22-2014 06:59 AM in reply to: bk
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