Installation & Licensing

Installation & Licensing

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New Member
mal1981
Posts: 2
Registered: ‎12-02-2010
Message 1 of 2 (8,898 Views)

Customization File Load Failed. File Not Found: .....Support\ACA

8898 Views, 1 Replies
12-02-2010 09:13 AM

Can someone please help me? I had a user who was using AutoCAD MEP 2011 on a workstation. This user has since left our company and AutoCAD was uninstalled. Recently a new hire started and we installed AutoCAD Arch 2011 for her to use. Installation completes fine but when I open the program I get the follow error/AutoCAD message: Customization File Load Failed. File Not Found: c:\documents and settings\"username"\application data\autodesk\ACA2011\enu\support\ACA. I've tried uninstalling and deleting all the local folders I could find in the profiles local and application settings folders, but nothing is working. If I click ok, AutoCAD will open but I get no toolbars or menus. Please help. Thanks!

 

 

Error I'm Receiving

Product Support
hashim.mundol
Posts: 1,458
Registered: ‎05-21-2010
Message 2 of 2 (8,875 Views)

Re: Customization File Load Failed. File Not Found: .....Support\ACA

12-02-2010 11:32 PM in reply to: mal1981

Delete any reference to ACA from this Registry key,

HKEY_CURRENT_USER\Software\Autodesk\AutoCAD

 

this will force the secondary installer when the user starts ACA. If the user has right permissions to edit the registry again, it will install all the necessary files.

 

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

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