Installation & Licensing

Installation & Licensing

Posts: 3
Registered: ‎11-12-2013
Message 1 of 4 (145 Views)

Corrupt Install Media

145 Views, 3 Replies
11-12-2013 11:27 PM

I just purchased Autodesk Entertainment Creation Suite Ultimate 2014.  When I try to insyall I get Error 1335: Data1,cab corrupt.  I retry but it really is corrupt.  Sopposedly as a new user I get 90 days subscription help but it doesn't recognize me.  I can't find any way to write the company to get replacement media.  I am getting very frustrated.  If Autodesk still has acttual customer suport maybe one of them will contact me :/


Product Support
Posts: 252
Registered: ‎03-25-2010
Message 2 of 4 (133 Views)

Re: Corrupt Install Media

11-13-2013 12:21 AM in reply to: r0bison

Hi r0bison,


Welcome to Autodesk Discussion group.


If you are on Subscription, you can request for media from the Subscription Centre. Else, please submit a Customer Servce Assistance Form.


Alternatively, you can opt to download the product via our Virtual Agent in the Autodesk Support Page.

*Select [Downloading and Installation] --> [Software Download Links] --> [I need to redownload my product] --> Then select the product you wish to download.


Thank you.

Aaron Hai
Posts: 3
Registered: ‎11-12-2013
Message 3 of 4 (126 Views)

Re: Corrupt Install Media

11-13-2013 12:46 AM in reply to: aaronhai
I'm not on subscription. I'm supposed to be on subscription I
think...don't I get 90 days free with a new software suite?..but I try and
log in and they say I'm not linked to it.
Community Manager
Posts: 1,229
Registered: ‎09-28-2011
Message 4 of 4 (119 Views)

Re: Corrupt Install Media

11-13-2013 01:27 AM in reply to: r0bison

Hi r0binson,


I see that your software was activated a few minutes ago. Have you been able to install the program successfully?


Regarding your Subscription access, it becomes active once you register the product. Could you clear your browser's cookies and cache, close and re-open the browser and try to log in again? 


If a download, like Aaron mentioned above, is not an option for you, please send me a Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) confirming the delivery address and I'll place a media replacement request for you.


Best regards,

Camilo Lemos
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