Installation & Licensing

Installation & Licensing

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Contributor
SaintCrooner
Posts: 22
Registered: ‎03-30-2010
Message 1 of 7 (308 Views)

Computer crashed with a borrowed License

308 Views, 6 Replies
03-12-2012 07:17 AM

Hello everyone,

 

We have have Autodesk Product Design Suite 2012 installed within our systems which is a Network Sever Model(Single License Server-6 Seats).

 

All licenses are borrowed to client computers due to Network failures so as to avoid inconveniences caused by this.

 

One of the client computers crashed with a borrowed license and had to be formatted.We have re installed the products, given the computer the same name and user accounts as before but still unable to laod the softwares.

 

Has anyone experienced this before,...and how did you fix it?

 

Thanks in advance.

Peter K'onunda.

Numerical Machinng Complex Ltd,

Nairobi,Kenya.

*Expert Elite*
TravisNave
Posts: 10,736
Registered: ‎01-14-2005
Message 2 of 7 (274 Views)

Re: Computer crashed with a borrowed License

03-23-2012 12:26 PM in reply to: SaintCrooner

Unable to load the software?  Please be very specific about your error so that you can better be assisted.

Contributor
SaintCrooner
Posts: 22
Registered: ‎03-30-2010
Message 3 of 7 (203 Views)

Re: Computer crashed with a borrowed License

10-22-2012 12:46 AM in reply to: TravisNave

Hey Travis,

 

So sorry i have not logged in here for quite some time.

Is there a way of getting back a license from a formatted computer?

 

Thnks.

 

*Expert Elite*
DarrenP
Posts: 7,671
Registered: ‎09-13-2007
Message 4 of 7 (193 Views)

Re: Computer crashed with a borrowed License

10-22-2012 05:51 AM in reply to: SaintCrooner

no

Contributor
SaintCrooner
Posts: 22
Registered: ‎03-30-2010
Message 5 of 7 (188 Views)

Re: Computer crashed with a borrowed License

10-22-2012 06:11 AM in reply to: DarrenP

Hi Darren,

 

Thanks very much,...but i think after expiry of the borrow period,or if you acquire a new file through re activation,

you will stil have your license back on your NLM.

 

Regards.

Peter K'onunda.

*Expert Elite*
TravisNave
Posts: 10,736
Registered: ‎01-14-2005
Message 6 of 7 (178 Views)

Re: Computer crashed with a borrowed License

10-22-2012 09:07 AM in reply to: SaintCrooner

Right, once the license expires, you will be set.  But there is no way to get it back from a computer that has been formatted.  What you could do is set up the computer hostname and username identically as before and reborrow the license and return it.  That should clear it the same way. 

Contributor
SaintCrooner
Posts: 22
Registered: ‎03-30-2010
Message 7 of 7 (150 Views)

Re: Computer crashed with a borrowed License

10-22-2012 10:39 PM in reply to: SaintCrooner

Thanks a lot Travis,...i will keep that in mind.

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