Installation & Licensing

Installation & Licensing

New Member
2 Posts
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Registered: ‎08-31-2013
Post 1 of 2

Communication failure when downloading Autocad 2013 on windows 8

742 Views, 1 Replies
10-05-2013 02:48 PM

I received the following message,,


Download and installation has been interrupted by a lost connection between the Autodesk website and this computer..the most likely causes are:


- The installation package was moved from the install location, which is not supported

- The Autodesk download website was closed or manually refreshed before the installer launched.

-  A firewall has blocked  the network ports.



I would like to know what could be the origen of this issue?



Product Support
278 Posts
31 Kudos
Registered: ‎10-07-2008
Post 2 of 2

Re: Communication failure when downloading Autocad 2013 on windows 8

10-07-2013 05:32 AM in reply to: carios62

Hello and welcome to the forums.


You can download ACAD 2013 installer from virtual agent as follows.

1.Go to
2.At the bottom of the page, beneath Help and Support, click Customer Service.
3.Click the Ask button.
4.In the Virtual Agent window, click Downloading and Installation.
5.Click Software Download links.
6.Click "I need to redownload my product."
7.Click "AutCAD Products"
8.Select the appropriate product and click the link to download.



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
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