Installation & Licensing

Installation & Licensing

Reply
Member
gareth.h.11
Posts: 4
Registered: ‎12-17-2012
Message 11 of 136 (12,947 Views)

Re: Communication Failure Error with installation

12-21-2012 12:10 AM in reply to: philip.s

Thank tou Phil, I have done that and successfully installed Maya. Thanks again.

New Member
deanjs88
Posts: 1
Registered: ‎02-15-2013
Message 12 of 136 (12,765 Views)

Re: Communication Failure Error with installation

02-15-2013 12:42 PM in reply to: philip.s

I'm encountering the same issue while trying to download the Student Version of Maya 2013. I've tried Install Now and Download Now and neither work. Install now just gives me a file that, when run, only gives me a Communication Error. I tried changing the ports and I even turned off my firewall to try that. When I click Download Now it only gives me the install file for the Autodesk Download Manager, while has already been installed. When I run the DLM a download does not start like the website and all resources I can find suggest. As previously mentioned, I had a bunch of files that had accumulated from the multiple attempts, I deleted those and I'm still encountering this issue. I restarted my computer and repeated everything mentioned, to no avail. Any suggestions?

Member
gareth.h.11
Posts: 4
Registered: ‎12-17-2012
Message 13 of 136 (12,750 Views)

Re: Communication Failure Error with installation

02-16-2013 12:31 AM in reply to: deanjs88
Delete all file you can find related to Maya, then try the browser download option. Keep in mind that it is a different file than the ones you have downloaded previously. That is what worked for me.
New Member
cobrien_obfa
Posts: 2
Registered: ‎04-22-2013
Message 14 of 136 (12,473 Views)

Re: Communication Failure Error with installation

04-22-2013 07:03 AM in reply to: varieth

Hi All, I have been having the same problem trying to download Building Design Suite 2014. I don't have access to the Firewall, so would like to use the Browser download - eh - where do you go for that.

The webpage does not appear to allow it.

 

Any quick guidance much appreciated.

Regards,

Ciaran

 

 

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 15 of 136 (12,462 Views)

Re: Communication Failure Error with installation

04-22-2013 04:19 PM in reply to: cobrien_obfa

Hello Ciaran,

 

As the 2014 suite browser download links are not yet available on Matt, our Virtual Assistant (should be within the next couple of days), I'll send you a Private Message (little envelope next to your profile name when signed in) with the corresponding timed links.



Philip Schmelzer
New Member
ayman_hakam
Posts: 1
Registered: ‎04-26-2013
Message 16 of 136 (12,371 Views)

Re: Communication Failure Error with installation

04-26-2013 10:46 AM in reply to: philip.s

I have this message in the attachments when i try to install revit 2014 free trial.

what i can do for this?

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 17 of 136 (12,359 Views)

Re: Communication Failure Error with installation

04-26-2013 03:32 PM in reply to: ayman_hakam

Welcome to the community Ayman!

 

Take a look at the following Install Now troubleshooting suggestions and let us know if you're able to resolve the issue.



Philip Schmelzer
Active Member
mweiss34
Posts: 7
Registered: ‎05-07-2013
Message 18 of 136 (12,152 Views)

Re: Communication Failure Error with installation

05-07-2013 06:54 PM in reply to: varieth

I'm having the same problem I disable the firewall and tried the advanced settings like discussed.  No luck.  What's this alternative download.  I don't understand

Employee
ankushved
Posts: 33
Registered: ‎10-21-2011
Message 19 of 136 (12,147 Views)

Re: Communication Failure Error with installation

05-07-2013 09:00 PM in reply to: mweiss34
Do not close or refresh the web page once you click Install Now, wait for the <abc>_Setup.exe to get downloaded. Once it downloads, run it. Wait for the main installer screen to appear. Hopefully, this should solve the problem.


Thanks & Regards,
Ankush Ved

Active Member
mweiss34
Posts: 7
Registered: ‎05-07-2013
Message 20 of 136 (12,131 Views)

Re: Communication Failure Error with installation

05-08-2013 10:29 AM in reply to: ankushved

Still not working again I double click on setup.exe.  Windows wants to makes sure I want to install this I say yes.  Autodesk AutoCAD 2014 screen pops up and saids initizing and then I get the communication failure error.  I can't even download the free trail demo from you website because I get a network error from that to.   

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.