Installation & Licensing

Installation & Licensing

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Member
tranttina2
Posts: 4
Registered: ‎10-11-2013
Message 41 of 136 (1,907 Views)

Re: Communication Failure Error with installation

10-11-2013 01:37 AM in reply to: philip.s

hi, I installed inventor 2012 on win8.1 but i can't run it,help me!!!

Member
lcarlee9
Posts: 3
Registered: ‎08-06-2013
Message 42 of 136 (1,838 Views)

Re: Communication Failure Error with installation

10-18-2013 07:06 AM in reply to: tranttina2

Hello,

I am trying to redownload Revit 2013 on a new laptop.

I tried Download Now...nothing happened.  Install Now gave me the Communication Failure msg.

I cleared ports/turned off my firewall and tried the Virtual Agent Matt>Downloading and Installation>Software Download links>I need to redownload my software.  After 5hrs of install I received the Communication Failure msg again.

Help please.

Lauren

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 43 of 136 (1,828 Views)

Re: Communication Failure Error with installation

10-18-2013 10:17 AM in reply to: lcarlee9

Welcome to the community Lauren! 

 

As the install communication error is specific to the Install Now delivery method, is there any chance that you accidentally ran that again as apposed to the .exe from utilizing the Browser Download option?



Philip Schmelzer
Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 44 of 136 (1,827 Views)

Re: Communication Failure Error with installation

10-18-2013 10:20 AM in reply to: tranttina2

Hello Tin!

 

Confirming that Inventor 2012 is not compatible with Windows 8, which would explain the install errors. Please check out the following for a complete list of products that are supported on Windows 8.

 

Autodesk Windows 8 Compatibility



Philip Schmelzer
Member
lcarlee9
Posts: 3
Registered: ‎08-06-2013
Message 45 of 136 (1,820 Views)

Re: Communication Failure Error with installation

10-18-2013 02:47 PM in reply to: tranttina2

I'll try again...and let you know the outcome.

Thanks.

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 46 of 136 (1,813 Views)

Re: Communication Failure Error with installation

10-18-2013 04:04 PM in reply to: lcarlee9

Sounds good Lauren!



Philip Schmelzer
Member
vava9070
Posts: 3
Registered: ‎10-20-2013
Message 47 of 136 (1,792 Views)

Re: Communication Failure Error with installation

10-20-2013 01:01 PM in reply to: varieth

Je n'arrive pas à atteindre les pare feux et c'est le même problème je n'arrive pas à installer les produits autodesk j'ai essayer sur un autre ordinateur c'est le même chose pouvez vous m'expliquer plus clairement s'il vout plait 

 

cordialement

Member
vava9070
Posts: 3
Registered: ‎10-20-2013
Message 48 of 136 (1,785 Views)

Re: Communication Failure Error with installation

10-21-2013 02:25 AM in reply to: varieth

bonjour j'ai le même problème, désolé je suis français, mais j'ai essayer le pare feu ca ne change pas donc qu'est ce qui faut faire ? 

Member
lcarlee9
Posts: 3
Registered: ‎08-06-2013
Message 49 of 136 (1,756 Views)

Re: Communication Failure Error with installation

10-23-2013 01:44 PM in reply to: philip.s

Okay...tried again and now after I've clicked on Download Now...Autodesk Download Manager installs and nothing happens.  When I click on the Download Manager it says no active or pending downloads.

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 50 of 136 (1,743 Views)

Re: Communication Failure Error with installation

10-23-2013 02:39 PM in reply to: lcarlee9

Hello again Lauren!

 

As you now have the download manager installed, what about if you proceed with reinitiating the download (when you first selected the Download Now option)?

 

If that doesn't work can you please give Browser Download a shot?



Philip Schmelzer
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