Installation & Licensing

Installation & Licensing

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Registered: ‎10-11-2013
Post 41 of 136

Re: Communication Failure Error with installation

10-11-2013 01:37 AM in reply to: philip.s

hi, I installed inventor 2012 on win8.1 but i can't run it,help me!!!

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Post 42 of 136

Re: Communication Failure Error with installation

10-18-2013 07:06 AM in reply to: tranttina2

Hello,

I am trying to redownload Revit 2013 on a new laptop.

I tried Download Now...nothing happened.  Install Now gave me the Communication Failure msg.

I cleared ports/turned off my firewall and tried the Virtual Agent Matt>Downloading and Installation>Software Download links>I need to redownload my software.  After 5hrs of install I received the Communication Failure msg again.

Help please.

Lauren

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Post 43 of 136

Re: Communication Failure Error with installation

10-18-2013 10:17 AM in reply to: lcarlee9

Welcome to the community Lauren! 

 

As the install communication error is specific to the Install Now delivery method, is there any chance that you accidentally ran that again as apposed to the .exe from utilizing the Browser Download option?



Philip Schmelzer
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Post 44 of 136

Re: Communication Failure Error with installation

10-18-2013 10:20 AM in reply to: tranttina2

Hello Tin!

 

Confirming that Inventor 2012 is not compatible with Windows 8, which would explain the install errors. Please check out the following for a complete list of products that are supported on Windows 8.

 

Autodesk Windows 8 Compatibility



Philip Schmelzer
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Post 45 of 136

Re: Communication Failure Error with installation

10-18-2013 02:47 PM in reply to: tranttina2

I'll try again...and let you know the outcome.

Thanks.

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Post 46 of 136

Re: Communication Failure Error with installation

10-18-2013 04:04 PM in reply to: lcarlee9

Sounds good Lauren!



Philip Schmelzer
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Post 47 of 136

Re: Communication Failure Error with installation

10-20-2013 01:01 PM in reply to: varieth

Je n'arrive pas à atteindre les pare feux et c'est le même problème je n'arrive pas à installer les produits autodesk j'ai essayer sur un autre ordinateur c'est le même chose pouvez vous m'expliquer plus clairement s'il vout plait 

 

cordialement

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Post 48 of 136

Re: Communication Failure Error with installation

10-21-2013 02:25 AM in reply to: varieth

bonjour j'ai le même problème, désolé je suis français, mais j'ai essayer le pare feu ca ne change pas donc qu'est ce qui faut faire ? 

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Re: Communication Failure Error with installation

10-23-2013 01:44 PM in reply to: philip.s

Okay...tried again and now after I've clicked on Download Now...Autodesk Download Manager installs and nothing happens.  When I click on the Download Manager it says no active or pending downloads.

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Post 50 of 136

Re: Communication Failure Error with installation

10-23-2013 02:39 PM in reply to: lcarlee9

Hello again Lauren!

 

As you now have the download manager installed, what about if you proceed with reinitiating the download (when you first selected the Download Now option)?

 

If that doesn't work can you please give Browser Download a shot?



Philip Schmelzer
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