Installation & Licensing

Installation & Licensing

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Member
gareth.h.11
Posts: 4
Registered: ‎12-17-2012
Message 11 of 116 (10,829 Views)

Re: Communication Failure Error with installation

12-21-2012 12:10 AM in reply to: philip.s

Thank tou Phil, I have done that and successfully installed Maya. Thanks again.

New Member
deanjs88
Posts: 1
Registered: ‎02-15-2013
Message 12 of 116 (10,647 Views)

Re: Communication Failure Error with installation

02-15-2013 12:42 PM in reply to: philip.s

I'm encountering the same issue while trying to download the Student Version of Maya 2013. I've tried Install Now and Download Now and neither work. Install now just gives me a file that, when run, only gives me a Communication Error. I tried changing the ports and I even turned off my firewall to try that. When I click Download Now it only gives me the install file for the Autodesk Download Manager, while has already been installed. When I run the DLM a download does not start like the website and all resources I can find suggest. As previously mentioned, I had a bunch of files that had accumulated from the multiple attempts, I deleted those and I'm still encountering this issue. I restarted my computer and repeated everything mentioned, to no avail. Any suggestions?

Member
gareth.h.11
Posts: 4
Registered: ‎12-17-2012
Message 13 of 116 (10,632 Views)

Re: Communication Failure Error with installation

02-16-2013 12:31 AM in reply to: deanjs88
Delete all file you can find related to Maya, then try the browser download option. Keep in mind that it is a different file than the ones you have downloaded previously. That is what worked for me.
New Member
cobrien_obfa
Posts: 2
Registered: ‎04-22-2013
Message 14 of 116 (10,355 Views)

Re: Communication Failure Error with installation

04-22-2013 07:03 AM in reply to: varieth

Hi All, I have been having the same problem trying to download Building Design Suite 2014. I don't have access to the Firewall, so would like to use the Browser download - eh - where do you go for that.

The webpage does not appear to allow it.

 

Any quick guidance much appreciated.

Regards,

Ciaran

 

 

Community Manager
philip.s
Posts: 2,456
Registered: ‎09-27-2011
Message 15 of 116 (10,344 Views)

Re: Communication Failure Error with installation

04-22-2013 04:19 PM in reply to: cobrien_obfa

Hello Ciaran,

 

As the 2014 suite browser download links are not yet available on Matt, our Virtual Assistant (should be within the next couple of days), I'll send you a Private Message (little envelope next to your profile name when signed in) with the corresponding timed links.



Philip Schmelzer
New Member
ayman_hakam
Posts: 1
Registered: ‎04-26-2013
Message 16 of 116 (10,253 Views)

Re: Communication Failure Error with installation

04-26-2013 10:46 AM in reply to: philip.s

I have this message in the attachments when i try to install revit 2014 free trial.

what i can do for this?

Community Manager
philip.s
Posts: 2,456
Registered: ‎09-27-2011
Message 17 of 116 (10,241 Views)

Re: Communication Failure Error with installation

04-26-2013 03:32 PM in reply to: ayman_hakam

Welcome to the community Ayman!

 

Take a look at the following Install Now troubleshooting suggestions and let us know if you're able to resolve the issue.



Philip Schmelzer
Active Member
mweiss34
Posts: 7
Registered: ‎05-07-2013
Message 18 of 116 (10,034 Views)

Re: Communication Failure Error with installation

05-07-2013 06:54 PM in reply to: varieth

I'm having the same problem I disable the firewall and tried the advanced settings like discussed.  No luck.  What's this alternative download.  I don't understand

Employee
ankushved
Posts: 33
Registered: ‎10-21-2011
Message 19 of 116 (10,029 Views)

Re: Communication Failure Error with installation

05-07-2013 09:00 PM in reply to: mweiss34
Do not close or refresh the web page once you click Install Now, wait for the <abc>_Setup.exe to get downloaded. Once it downloads, run it. Wait for the main installer screen to appear. Hopefully, this should solve the problem.


Thanks & Regards,
Ankush Ved

Active Member
mweiss34
Posts: 7
Registered: ‎05-07-2013
Message 20 of 116 (10,013 Views)

Re: Communication Failure Error with installation

05-08-2013 10:29 AM in reply to: ankushved

Still not working again I double click on setup.exe.  Windows wants to makes sure I want to install this I say yes.  Autodesk AutoCAD 2014 screen pops up and saids initizing and then I get the communication failure error.  I can't even download the free trail demo from you website because I get a network error from that to.   

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