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New Member
varieth
Posts: 2
Registered: ‎11-12-2012
Message 1 of 118 (40,359 Views)
Accepted Solution

Communication Failure Error with installation

40359 Views, 117 Replies
11-12-2012 09:05 AM

Hello,

 

I've been getting an error when tgrying to use "Install Now" option on Maya 2013. I've take a screenshot of it. Could anyone tell me what to do? I'm pretty green when it comes to network erorrs or any kind...

 

http://oi46.tinypic.com/30cbnrn.jpg

 

Thank you!

 

I hope this is the right place to ask. Google brought me here when I tried to google a solution to this problem, but I found none.

Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 2 of 118 (40,328 Views)

Re: Communication Failure Error with installation

11-12-2012 11:53 AM in reply to: varieth

Hello Ariana and welcome to the community!

 

As one of the causes listed is that a firewall could be blocking the necessary ports,have you tried temporarily disabling your firewall or opening up ports 80 and 443?

 

How to open a port in Windows 7

 

If that doesn't work, you may want to consider using one of the alternative download methods, either Download Now or Browser Download.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.



Philip Schmelzer
New Member
varieth
Posts: 2
Registered: ‎11-12-2012
Message 3 of 118 (40,317 Views)

Re: Communication Failure Error with installation

11-12-2012 12:19 PM in reply to: philip.s

Thank you for the welcoming! I've been here before, just a lurker :cattongue:

 

I had no idea how to do it, but I've followed this guide and I opened up the ports. Nothing changed though. I have tried downloading the thing before, I have a white file called AutodeskDownloadManagerSetup.exe, but as I ran it it installed something and nothing happened then. Now it only goes into "repair" mode, I cannot find the program, it didn't ask me where to install it so I assumed it would just begin downloading but honestly I'm pretty confused now :<

 

I'll try the Browser Download, but it seems to be a whole different file - neither small like the ones before or big as I saw one of them was to be.

Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 4 of 118 (40,313 Views)

Re: Communication Failure Error with installation

11-12-2012 02:08 PM in reply to: varieth

You're welcome and the Browser Download option is typically the simplest option.

 

In regards to the file sizes, they vary per method as Install Now downloads a small installer file while in turn continues to download while the software installs, Download Now installs and extracts at the same time, and the Browser Download is the traditional download .exe file that requires an additional extraction step prior to installing.

 

Let us know if you have any issues with it!



Philip Schmelzer
New Member
gamefreak012
Posts: 1
Registered: ‎12-17-2012
Message 5 of 118 (39,766 Views)

Re: Communication Failure Error with installation

12-17-2012 10:21 AM in reply to: philip.s

I am a student wanting to use the student version Revit Architecture 2013 and I am also getting that exact message stated in that previous screenshot when I attempt installation.

 

Does it have to do with the fact that my laptop is using Windows Vista at this current moment? If it isn't I really do not know what the problem is.

 

Thanks

 

Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 6 of 118 (39,757 Views)

Re: Communication Failure Error with installation

12-17-2012 11:18 AM in reply to: gamefreak012

Hello Daniel,

 

It's tough to really diagnose the Install Now issues as there are in deed a number of items on your end that are preventing it from running properly. As mentioned above, the simplest workaround would be to use one of the alternative download methods, either Download Now or Browser Download.

 

Your OS most likely isn't the cause, however make sure you look at the System Requirements as Vista is no longer supported for 2013 products.



Philip Schmelzer
Member
gareth.h.11
Posts: 4
Registered: ‎12-17-2012
Message 7 of 118 (39,736 Views)

Re: Communication Failure Error with installation

12-17-2012 08:43 PM in reply to: philip.s

HIi,

I am also getting the exact same error message when trying to install Maya 2013. I have tried the install now method, running the donloaded file, going through the files and running the setup file and everytime i receive the message. Some things that may be worth mentioning are: i have opened the ports you said to, I am trying to use the student version, I have opened the installer before on another machine where it worked fine but i never completed any of the steps as i wanted it on a different machine. Help would be much appricated.

Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 8 of 118 (39,704 Views)

Re: Communication Failure Error with installation

12-18-2012 04:29 PM in reply to: gareth.h.11

Hello Gareth and welcome to the community!

 

As mentioned above it's pretty hard to troubleshoot Install Now issues and the easiest workaround is just to use one of the alternative download methods, either Download Now or Browser Download.



Philip Schmelzer
Member
gareth.h.11
Posts: 4
Registered: ‎12-17-2012
Message 9 of 118 (39,690 Views)

Re: Communication Failure Error with installation

12-19-2012 04:34 AM in reply to: philip.s

Thanks Phil,

I have tried the other methods but i notice that when i begin these methods it will start to download a file that i alreadt have. It is once i try to run this file I receive the error message. Does this help?

Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 10 of 118 (39,675 Views)

Re: Communication Failure Error with installation

12-19-2012 02:46 PM in reply to: gareth.h.11

You're welcome Gareth.

 

Can you please delete the existing download files and try again using the Browser Download method. If you receive another error during the initialization / installation, please take a screen shot and attach it in a reply so that we can troubleshoot accordingly.



Philip Schmelzer
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