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Active Member
mohuk2007
Posts: 8
Registered: ‎03-03-2014
Message 1 of 16 (371 Views)

Communication Failure error during installation

371 Views, 15 Replies
03-03-2014 06:21 AM

Hi,

 

I am trying to install Revit architecture educational version, I have downloaded the file to my system but I keep getting communication failure error when trying to install.

 

Kindly advise please.

 

Kind regards

*Expert Elite*
pendean
Posts: 22,933
Registered: ‎11-06-2003
Message 2 of 16 (369 Views)

Re: Communication Failure error during installation

03-03-2014 06:24 AM in reply to: mohuk2007
Did you temporarily disable your Windows Firewall?
Turn off your anti-virus?
Are you logged into Windows as full Administrator?
Did you remember to temporarily disable Windows UAC?
Are you actively connected to the Internet? Start IE10-11 and leave it up.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Active Member
mohuk2007
Posts: 8
Registered: ‎03-03-2014
Message 3 of 16 (364 Views)

Re: Communication Failure error during installation

03-03-2014 06:43 AM in reply to: pendean
I have disable UAC and Anti virus but the communication failure is still there.
*Expert Elite*
pendean
Posts: 22,933
Registered: ‎11-06-2003
Message 4 of 16 (363 Views)

Re: Communication Failure error during installation

03-03-2014 06:45 AM in reply to: mohuk2007
Active Member
mohuk2007
Posts: 8
Registered: ‎03-03-2014
Message 5 of 16 (341 Views)

Re: Communication Failure error during installation

03-03-2014 01:16 PM in reply to: pendean

I have looked at the link
but I DO NOT have a subscription account to be able to go to the download now page as advised in the link.
Problem still unsolved..

Community Manager
jessica.t
Posts: 1,674
Registered: ‎02-28-2012
Message 6 of 16 (337 Views)

Re: Communication Failure error during installation

03-03-2014 02:06 PM in reply to: mohuk2007

Hi Ahmad,

 

You can use the "Download Now" option in the Education Community. Please "Accept as a Solution" if this post resolves your issue so that others with this same question can more easily find an answer. If not, please respond to this post with further details. Thank you!



Jessica Thrasher
Active Member
mohuk2007
Posts: 8
Registered: ‎03-03-2014
Message 7 of 16 (326 Views)

Re: Communication Failure error during installation

03-04-2014 03:24 AM in reply to: jessica.t
Hello,

Problem still unsolved.

Instead of saying just use
Can you kindly let me know how I can get to the download option in education community page. I cant find an option that says download now.

Thanks
Community Manager
camilo.lemos
Posts: 1,120
Registered: ‎09-28-2011
Message 8 of 16 (323 Views)

Re: Communication Failure error during installation

03-04-2014 04:40 AM in reply to: mohuk2007

Hi mohuk2007,

 

Please disable your anti-virus and firewall programs and download the program from our Virtual Agent linked here.

 

Please accept as solution if my post fully resolves your issue, or reply with additional details if the problem persists.



Camilo Lemos
Active Member
mohuk2007
Posts: 8
Registered: ‎03-03-2014
Message 9 of 16 (319 Views)

Re: Communication Failure error during installation

03-04-2014 05:05 AM in reply to: camilo.lemos
I have downloaded the program from the link while disabling UAC, Antivirus and firewall
I still receive the same message, communication failure.


in what link can I
(click on my camilo.lemos profile name and then on Send This User a Private Message) ?
Community Manager
camilo.lemos
Posts: 1,120
Registered: ‎09-28-2011
Message 10 of 16 (316 Views)

Re: Communication Failure error during installation

03-04-2014 05:28 AM in reply to: mohuk2007

Hi mohuk2007, 

 

So you mean to say that even downloading from the Virtual Agent you still received a communication failure error message? Are you completely sure that all anti-virus and firewall programs are off? Is your internet connection stable? 

 

Are you using a supported OS?



Camilo Lemos
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