Installation & Licensing

Installation & Licensing

Reply
Active Member
davelock
Posts: 6
Registered: ‎01-18-2010
Message 1 of 9 (529 Views)

Civil 3D installation error on Windows 7 x64

529 Views, 8 Replies
03-06-2013 01:06 PM

Are there any known conflicts with other software  and the Civil 2012 Installation?  We have been installing 2010 on windows 7 x64  computers recently and most have been successful, but we have 3 computers all (win 7 x64 ) that it will not install on. These 3 are related in that they are the only computers used for 3D laser Scanner data. They have the leica Cyclone Software, Faro Scene I think it is and Microstation 8i.  They also have Civil 2010 which ran fine .

 

I have done clean iunnstalls of the unsuccessful 2012 install remnants and removed Civil 2010. The 2012 install starts but for some reason it only shows the Sanitary and Sewer Addon . If I click ok it fails with a message that Civil or Map2012 has to be installed for Sanitary to run. It is like  it is skipping the Civil part of the install altogether . This same installer has worked on  10 other computers  that only had civil 2010 on them not the above software.  So I was wondering if you knew of any incompatibilities with the laser scanning software and civil 2012.

 

We are aware of the problem with  the Visual C++ 2010 runtime versions  and have been unstalling the 2010 and even the 2008 runtimes but nothing has worked so far.

 

Any info or advice would be appreciated.

 

Thanks

*Expert Elite*
TravisNave
Posts: 10,736
Registered: ‎01-14-2005
Message 2 of 9 (492 Views)

Re: Civil 3D installation error on Windows 7 x64

03-08-2013 07:22 AM in reply to: davelock

Attach your installation log file as it may yield more information to the failure.

Active Member
davelock
Posts: 6
Registered: ‎01-18-2010
Message 3 of 9 (488 Views)

Re: Civil 3D installation error on Windows 7 x64

03-08-2013 09:33 AM in reply to: davelock

Thanks for the reply. I had trouble  finding the logs, but I went into the registry and removed every  reference to Civil 3D 2012  and it is installing now. Strangely there were references to the (x86) program files. I think  maybe there was a failed attempt to install  the x86 version by someone  else? Anyways even though I followed the clean uninstall instructions I still had to go back into the registry and remove the references to civil 2012 - just which was the critical one I don't know as there was still a lot of them in there scattered  about.

 

I still have 2 more machines to try this on. If it fails again I will try to find that log file I thought it was under %TEMP%

 

thanks again

Active Member
davelock
Posts: 6
Registered: ‎01-18-2010
Message 4 of 9 (481 Views)

Re: Civil 3D installation error on Windows 7 x64

03-08-2013 10:17 AM in reply to: davelock

Ok this is strange. The install ran. It is a network license. The dialog box had the serial number the product key, the license manager server  all filled in like it is supposed to . Install ran through to the end  without errors but now when I click on the civil 2012 icons , instead of opening the program it runs another install only this one is slightly different! Like a standalone . The serial number and product keys are blank and there is no field  with the license manager  server name.  It will accept the serial number but not the product key.  Why now would what appears to be a stand alone install want to run after it installed as a network license ?

*Expert Elite*
TravisNave
Posts: 10,736
Registered: ‎01-14-2005
Message 5 of 9 (476 Views)

Re: Civil 3D installation error on Windows 7 x64

03-08-2013 12:01 PM in reply to: davelock

Interesting.  What product key are you using?

Active Member
davelock
Posts: 6
Registered: ‎01-18-2010
Message 6 of 9 (470 Views)

Re: Civil 3D installation error on Windows 7 x64

03-08-2013 12:26 PM in reply to: davelock

the product key is 237D1

the installer logs are too big   attatached file is I think the wierd install that fires when I try to open Cicil I will try to cut  any important part of teh installer log and post in another reply

Active Member
davelock
Posts: 6
Registered: ‎01-18-2010
Message 7 of 9 (468 Views)

Re: Civil 3D installation error on Windows 7 x64

03-08-2013 12:30 PM in reply to: davelock

The last few lines of the install log for Civil 2012 are belwo I searched on error but only references to locations of errorhandler functions and such .

 

MSI (s) (28:04) [11:06:54:011]: Note: 1: 1728
MSI (s) (28:04) [11:06:54:011]: Product: AutoCAD Civil 3D 2012 -- Configuration completed successfully.

MSI (s) (28:04) [11:06:54:011]: Windows Installer reconfigured the product. Product Name: AutoCAD Civil 3D 2012. Product Version: 9.0.1619.0. Product Language: 1033. Manufacturer: Autodesk. Reconfiguration success or error status: 0.

MSI (s) (28:04) [11:06:54:011]: Attempting to delete file C:\windows\Installer\4d0b2.mst
MSI (s) (28:04) [11:06:54:011]: Unable to delete the file. LastError = 32
MSI (s) (28:04) [11:06:54:011]: Attempting to delete file C:\windows\Installer\4d0b3.mst
MSI (s) (28:04) [11:06:54:011]: Unable to delete the file. LastError = 32
MSI (s) (28:04) [11:06:54:011]: Attempting to delete file C:\windows\Installer\4d0b8.mst
MSI (s) (28:04) [11:06:54:140]: Deferring clean up of packages/files, if any exist
MSI (s) (28:04) [11:06:54:140]: Attempting to delete file C:\windows\Installer\4d0b2.mst
MSI (s) (28:04) [11:06:54:140]: Attempting to delete file C:\windows\Installer\4d0b3.mst
MSI (s) (28:04) [11:06:54:140]: Attempting to delete file C:\windows\Installer\4d0b8.mst
MSI (s) (28:04) [11:06:54:140]: Unable to delete the file outside of the engine. LastError = 2
MSI (s) (28:04) [11:06:54:140]: MainEngineThread is returning 0
MSI (s) (28:A4) [11:06:54:140]: RESTART MANAGER: Session closed.
MSI (s) (28:A4) [11:06:54:140]: No System Restore sequence number for this installation.
=== Logging stopped: 08/03/2013  11:06:54 ===
MSI (s) (28:A4) [11:06:54:140]: User policy value 'DisableRollback' is 0
MSI (s) (28:A4) [11:06:54:140]: Machine policy value 'DisableRollback' is 0
MSI (s) (28:A4) [11:06:54:140]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (28:A4) [11:06:54:140]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (28:A4) [11:06:54:140]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (28:A4) [11:06:54:140]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (28:A4) [11:06:54:140]: Post-install cleanup: removing installer file 'C:\windows\Installer\4d0b2.mst'
MSI (s) (28:A4) [11:06:54:140]: Post-install cleanup: removing installer file 'C:\windows\Installer\4d0b3.mst'
MSI (s) (28:A4) [11:06:54:140]: Post-install cleanup: removing installer file 'C:\windows\Installer\4d0b8.mst'
MSI (s) (28:A4) [11:06:54:140]: Restoring environment variables
MSI (s) (28:A4) [11:06:54:140]: Destroying RemoteAPI object.
MSI (s) (28:FC) [11:06:54:140]: Custom Action Manager thread ending.
MSI (c) (84:44) [11:06:54:140]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (84:44) [11:06:54:140]: MainEngineThread is returning 0
=== Verbose logging stopped: 08/03/2013  11:06:54 ===

Active Member
davelock
Posts: 6
Registered: ‎01-18-2010
Message 8 of 9 (466 Views)

Re: Civil 3D installation error on Windows 7 x64

03-08-2013 12:32 PM in reply to: davelock

sorry this is the log of the  strange install

*Expert Elite*
TravisNave
Posts: 10,736
Registered: ‎01-14-2005
Message 9 of 9 (460 Views)

Re: Civil 3D installation error on Windows 7 x64

03-08-2013 02:49 PM in reply to: davelock

Yes, your installation log is very odd indeed.  Try the installation once more and give an updated log.  Make sure after the uninstall, you delete the 2012 root folder (if it is still there) so it has a fresh place to install, just in case...

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.