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Civil 3D 2011 fails to install

7 REPLIES 7
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Message 1 of 8
tompkins
9284 Views, 7 Replies

Civil 3D 2011 fails to install

Hello all,

I am having trouble installing C3D 2011.  I get the following error message.

 

An errror occurred during the installation of assembly 'policy.1.1.FARO.LS,version="1.1.406.58",type="win32-policy",processorArchtecture="x86",publicKeyToken="1d23f5635ba800ab"'. Please refer to Help and Support for more information.

 

First I have installed in successfully on another machine in the office.  This is a stand alone install.  On research so far, I have

A)  looked at TS15149656 (which says turn off Norton AV during install).  I have PC Tools Spyware Doctor w/ AV and it is already turned off.

B)  Removed all of the dot net versions and reinstalled dot net using Microsoft tools and verified registry size limit.

 see http://forums.autodesk.com/t5/Installation-Licensing/Autocad-2011-Installation-trouble-error-1603/m-...

 and see http://support.microsoft.com/kb/923100/en-us

 

C)  Ran Microsoft Directx web installer to make sure i have the latest version.

 

Install logs:

 

2010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===
2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded
2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=1603
2010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=1619
2010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===
2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded
2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=1603
2010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=1619
2010/11/11:09:22:15 rtompkins HERMAN === Setup ended ===

2010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded 2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=16032010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=16192010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded 2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=16032010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=16192010/11/11:09:22:15 rtompkins HERMAN === Setup ended ===

 

 

Thanks,

Randy

 

i am running dell precision t3400 xp sp3, 4G ram, current on all updates and drivers. Graphics card is Nvidia Quadro FX 570, drivers 6.05.26 (performance) and video 259.57 (6.14.5957)

Randy Tompkins, PSM
Degrove Surveyors
7 REPLIES 7
Message 2 of 8
hashim.mundol
in reply to: tompkins

Do you have any other version of FARO LS installed; please check in add/remove program

if not

Please try to install as true administrator in Diagnostics mode.

http://usa.autodesk.com/getdoc/id=TS1054234

 

If this doesnt work, there should be a verbose log with %temp% directoy which would give more details on this error

please post the error parts here.

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 3 of 8
tompkins
in reply to: hashim.mundol

Hi Hashim,

I had a previously installation of C3d 2011 on my machine that had some issues due to a computer cleanup / registry cleaner program (Registry Mechanic) (not a good thing,it cleaned too much).  Anyway, I saw a post somewhere about uninstalling Faro LS if it was listed in Add/Remove Programs.  It was not.

 

I found a post at another site (not cad related) with the same issue.  Even though it was not installed, there is a folder in C:\Windows\WinSxS called x86_FARO.LS , just needed to delete that folder and C3D installed fine.

 

BTW, what is FARO LS for?

 

Regards,

Randy Tompkins, PSM
Degrove Surveyors
Message 4 of 8
hashim.mundol
in reply to: tompkins

hi

 

thanks for sharing the solution

 

you can read about FARO LS here

http://www.faro.com/usa/contentpages/colorscanner/

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 5 of 8
tompkins
in reply to: hashim.mundol

Hashim,

Also wanted to say thanks for the quick reply(s) !!

Randy

Randy Tompkins, PSM
Degrove Surveyors
Message 6 of 8
hashim.mundol
in reply to: tompkins

you're welcome.

It was great to see a good collaboration in fixing the issue.

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 7 of 8
Dwayne.Poot
in reply to: tompkins

Hi All;

 

   We have recently had similair reports of this issue/error that needed a bit more troubleshooting to resolve. In addition to the

C:\Windows\WinSxS\x86_FARO.LS_1d23f5635ba800ab... folder you may also have rename the below files/folders to work around this issue

 

C:\WINDOWS\WinSxS\Policies\x86_policy.1.1.FARO.LS_1d23f5635ba800ab_x-ww...

C:\WINDOWS\WinSxS\Manifests\x86_FARO.LS_1d23f5635ba800ab_1.1.406.58_x-ww_a175a29b.cat
C:\WINDOWS\WinSxS\Manifests\x86_FARO.LS_1d23f5635ba800ab_1.1.406.58_x-ww_a175a29b.Manifest

 

   Please try to rename the above files and try the installation again

 

dwayne



Dwayne Poot
Support Specialist
Product Support
Autodesk, Inc.


Message 8 of 8
maryamkonn
in reply to: hashim.mundol

Hi,

I have the same problem with installing AutoCad 13 and I recieved several times the Faro.LS error!

How is that possible to remove a whole folder: winsxs  from the computer which is a measurement source for 3D design?!?!...

 

 

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