Installation & Licensing

Installation & Licensing

Reply
Active Contributor
tompkins
Posts: 46
Registered: ‎03-31-2004
Message 1 of 8 (7,671 Views)
Accepted Solution

Civil 3D 2011 fails to install

7671 Views, 7 Replies
11-11-2010 07:21 AM

Hello all,

I am having trouble installing C3D 2011.  I get the following error message.

 

An errror occurred during the installation of assembly 'policy.1.1.FARO.LS,version="1.1.406.58",type="win32-policy",processorArchtecture="x86",publicKeyToken="1d23f5635ba800ab"'. Please refer to Help and Support for more information.

 

First I have installed in successfully on another machine in the office.  This is a stand alone install.  On research so far, I have

A)  looked at TS15149656 (which says turn off Norton AV during install).  I have PC Tools Spyware Doctor w/ AV and it is already turned off.

B)  Removed all of the dot net versions and reinstalled dot net using Microsoft tools and verified registry size limit.

 see http://forums.autodesk.com/t5/Installation-Licensing/Autocad-2011-Installation-trouble-error-1603/m-...

 and see http://support.microsoft.com/kb/923100/en-us

 

C)  Ran Microsoft Directx web installer to make sure i have the latest version.

 

Install logs:

 

2010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===
2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded
2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=1603
2010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=1619
2010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===
2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded
2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=1603
2010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=1619
2010/11/11:09:22:15 rtompkins HERMAN === Setup ended ===

2010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded 2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=16032010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=16192010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded 2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=16032010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=16192010/11/11:09:22:15 rtompkins HERMAN === Setup ended ===

 

 

Thanks,

Randy

 

i am running dell precision t3400 xp sp3, 4G ram, current on all updates and drivers. Graphics card is Nvidia Quadro FX 570, drivers 6.05.26 (performance) and video 259.57 (6.14.5957)

Randy Tompkins, PSM
Degrove Surveyors

Hi Hashim,

I had a previously installation of C3d 2011 on my machine that had some issues due to a computer cleanup / registry cleaner program (Registry Mechanic) (not a good thing,it cleaned too much).  Anyway, I saw a post somewhere about uninstalling Faro LS if it was listed in Add/Remove Programs.  It was not.

 

I found a post at another site (not cad related) with the same issue.  Even though it was not installed, there is a folder in C:\Windows\WinSxS called x86_FARO.LS , just needed to delete that folder and C3D installed fine.

 

BTW, what is FARO LS for?

 

Regards,

Hi All;

 

   We have recently had similair reports of this issue/error that needed a bit more troubleshooting to resolve. In addition to the

C:\Windows\WinSxS\x86_FARO.LS_1d23f5635ba800ab... folder you may also have rename the below files/folders to work around this issue

 

C:\WINDOWS\WinSxS\Policies\x86_policy.1.1.FARO.LS_1d23f5635ba800ab_x-ww...

C:\WINDOWS\WinSxS\Manifests\x86_FARO.LS_1d23f5635ba800ab_1.1.406.58_x-ww_a175a29b.cat
C:\WINDOWS\WinSxS\Manifests\x86_FARO.LS_1d23f5635ba800ab_1.1.406.58_x-ww_a175a29b.Manifest

 

   Please try to rename the above files and try the installation again

 

dwayne

Product Support
hashim.mundol
Posts: 1,458
Registered: ‎05-21-2010
Message 2 of 8 (7,645 Views)

Re: Civil 3D 2011 fails to install

11-11-2010 11:37 PM in reply to: tompkins

Do you have any other version of FARO LS installed; please check in add/remove program

if not

Please try to install as true administrator in Diagnostics mode.

http://usa.autodesk.com/getdoc/id=TS1054234

 

If this doesnt work, there should be a verbose log with %temp% directoy which would give more details on this error

please post the error parts here.

 

---------------------------------------------------------------------------------------
If my post answers your question, please mark it as an Accepted Solution, so that others can find answers quickly!
For more tips & tricks: http://upandready.typepad.com



Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Active Contributor
tompkins
Posts: 46
Registered: ‎03-31-2004
Message 3 of 8 (7,616 Views)

Re: Civil 3D 2011 fails to install

11-15-2010 04:52 AM in reply to: hashim.mundol

Hi Hashim,

I had a previously installation of C3d 2011 on my machine that had some issues due to a computer cleanup / registry cleaner program (Registry Mechanic) (not a good thing,it cleaned too much).  Anyway, I saw a post somewhere about uninstalling Faro LS if it was listed in Add/Remove Programs.  It was not.

 

I found a post at another site (not cad related) with the same issue.  Even though it was not installed, there is a folder in C:\Windows\WinSxS called x86_FARO.LS , just needed to delete that folder and C3D installed fine.

 

BTW, what is FARO LS for?

 

Regards,

Randy Tompkins, PSM
Degrove Surveyors
Product Support
hashim.mundol
Posts: 1,458
Registered: ‎05-21-2010
Message 4 of 8 (7,611 Views)

Re: Civil 3D 2011 fails to install

11-15-2010 04:55 AM in reply to: tompkins

hi

 

thanks for sharing the solution

 

you can read about FARO LS here

http://www.faro.com/usa/contentpages/colorscanner/

---------------------------------------------------------------------------------------
If my post answers your question, please mark it as an Accepted Solution, so that others can find answers quickly!
For more tips & tricks: http://upandready.typepad.com



Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Active Contributor
tompkins
Posts: 46
Registered: ‎03-31-2004
Message 5 of 8 (7,606 Views)

Re: Civil 3D 2011 fails to install

11-15-2010 04:56 AM in reply to: hashim.mundol

Hashim,

Also wanted to say thanks for the quick reply(s) !!

Randy

Randy Tompkins, PSM
Degrove Surveyors
Product Support
hashim.mundol
Posts: 1,458
Registered: ‎05-21-2010
Message 6 of 8 (7,579 Views)

Re: Civil 3D 2011 fails to install

11-16-2010 12:33 AM in reply to: tompkins

you're welcome.

It was great to see a good collaboration in fixing the issue.

 

---------------------------------------------------------------------------------------
If my post answers your question, please mark it as an Accepted Solution, so that others can find answers quickly!
For more tips & tricks: http://upandready.typepad.com



Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Alumni
Dwayne.Poot
Posts: 121
Registered: ‎09-08-2008
Message 7 of 8 (6,790 Views)

Re: Civil 3D 2011 fails to install

03-04-2011 08:09 AM in reply to: tompkins

Hi All;

 

   We have recently had similair reports of this issue/error that needed a bit more troubleshooting to resolve. In addition to the

C:\Windows\WinSxS\x86_FARO.LS_1d23f5635ba800ab... folder you may also have rename the below files/folders to work around this issue

 

C:\WINDOWS\WinSxS\Policies\x86_policy.1.1.FARO.LS_1d23f5635ba800ab_x-ww...

C:\WINDOWS\WinSxS\Manifests\x86_FARO.LS_1d23f5635ba800ab_1.1.406.58_x-ww_a175a29b.cat
C:\WINDOWS\WinSxS\Manifests\x86_FARO.LS_1d23f5635ba800ab_1.1.406.58_x-ww_a175a29b.Manifest

 

   Please try to rename the above files and try the installation again

 

dwayne



Dwayne Poot
Support Specialist
Product Support
Autodesk, Inc.


New Member
maryamkonn
Posts: 2
Registered: ‎11-24-2013
Message 8 of 8 (1,205 Views)

Re: Civil 3D 2011 fails to install

11-24-2013 10:27 PM in reply to: hashim.mundol

Hi,

I have the same problem with installing AutoCad 13 and I recieved several times the Faro.LS error!

How is that possible to remove a whole folder: winsxs  from the computer which is a measurement source for 3D design?!?!...

 

 

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.