Installation & Licensing

Installation & Licensing

Posts: 17
Registered: ‎06-14-2004
Message 1 of 2 (1,208 Views)

Certfied Video Card is not recognized.

1208 Views, 1 Replies
10-11-2011 03:15 PM

We recently purchased 10 HP Z400 workstations with Nvidia Quadro 2000 cards. THe first four I deployed work fine. Since then I have installed 4 more and Revit 2011 and 2012 both at startup display the message that "Hardware Acceleration has been disbled. Software emulation mode is in use. REvit detects an unsupported video card and driver."  If you go into option you cannot manually select hardware acceleration.Interestingly enough AutoCAD does recognize the card.  I am using the Autodesk recommended driver. I have tried the following to no avail:

1. Uninstalled and re-installed the card and driver.

2. Tried the newest driver.

3. Updated the video card xml to the latest.

4. Installed to a new PC only Windows, card and driver, and Revit.


I have a case open with Autodesk but they have no fix so far, after three days.

Also is it possible that Revit will still run okay on a card it does not recognize?




Product Support
Posts: 638
Registered: ‎09-30-2007
Message 2 of 2 (1,199 Views)

Re: Certfied Video Card is not recognized.

10-11-2011 07:09 PM in reply to: bhohstadt



Did you go through all the listed recommendations in the link below,




If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

Vinod Balasubramanian
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
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