Installation & Licensing

Installation & Licensing

Reply
Member
3 Posts
0 Kudos
Registered: ‎06-17-2013
Post 1 of 3
Accepted Solution

CER_81270302

163 Views, 2 Replies
06-17-2013 10:52 AM

I have tried installing Autodesk Building Design Suite Premium 2014  everyway possible (download, install, browser install, and even orderded the USB drive from Autodesk) and none work.  I start set up and while it still says "initializing" an error window pops up and says Autodesk has encountered a problem and needs to shut down.  Then the error report brings up the following code: CER_81270302. I cannot figure out what the problem is or how to fix it.  Can anyone help????

To follow up on this case the root cause was the presence of the "Displaylink Core Software". Removing it from the system resolved the issue. 

 

More info on this at the below link

 

http://upandready.typepad.com/up_and_ready/2012/05/general-installation-dlumd32dll-displaylink-core-software.html

*Expert Elite*
10,925 Posts
902 Kudos
Registered: ‎01-14-2005
Post 2 of 3

Re: CER_81270302

06-17-2013 11:08 AM in reply to: kristinwinters1

Welcome to the boards Kristin! :smileyhappy:

 

When it comes to installing the software, I generally recommend the following:

 

1.  Your user account has local admin rights to the machine, or you login with Administrator.

2.  You Disable UAC.  (requires reboot)

3.  You Disable Anti-Virus

 

You might even create a new user on your machine as an administrator and install as that user. 

 

If it still fails, you might have some sort of malware infection and/or your Windows files need updated with Windows Update. 

 

Don't give up!

Product Support
632 Posts
101 Kudos
Registered: ‎08-26-2008
Post 3 of 3

Re: CER_81270302

06-20-2013 04:19 PM in reply to: TravisNave

To follow up on this case the root cause was the presence of the "Displaylink Core Software". Removing it from the system resolved the issue. 

 

More info on this at the below link

 

http://upandready.typepad.com/up_and_ready/2012/05/general-installation-dlumd32dll-displaylink-core-...



Jeffry Asbury
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Are you interested in helping shape the future of the Autodesk Community? To participate in this brief usability study, please click here. Your time and input is greatly appreciated!