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Message 1 of 6
xfgfth
556 Views, 5 Replies

Cant install..

Error attached........ where can i get Autodesk_3ds_Max_2011_English_Win_32-64bit.part2.rar?

5 REPLIES 5
Message 2 of 6
ukdxb012
in reply to: xfgfth

Hi,

 

You will need to go back to either the DVD or Autodesk Subscription.

 

If you obtained the media via Autodesk Subscription, you need to select 3DS Max 2011, choose Browser Download and the file for 32 and 64 Bit should be entitled "Autodesk_3ds_Max_2011_English_Win_32-64bit.part2.rar"

 

What file are you using thats extracting on your screenshot?

 

Regards,

 

Duncan



Duncan Brannan
UK/EMEIA CAD Operations Manager
Twitter | LinkedIn

Message 3 of 6
xfgfth
in reply to: xfgfth

As seen in this new screenshot, that is the version of 3ds i am trying to download 

Message 4 of 6
ukdxb012
in reply to: xfgfth

When you select Browser Download, does it ask you to save 2 files through IE to your desktop? If it doesnt then it should as this is how the media is delivered through Autodesk Subscription.

 

One file should be a rar (1GB) and the other should be an exe (3GB).

 

P.S - Any particular reason why you need 2011 and not 2014?

 

Regards,

 

Duncan



Duncan Brannan
UK/EMEIA CAD Operations Manager
Twitter | LinkedIn

Message 5 of 6
xfgfth
in reply to: ukdxb012

uhh, no it only downloads one file 😕 And i need it because I have a gameassassin import plugin that only works on 2011
Message 6 of 6
jeffrey.sin
in reply to: xfgfth

Hi xfgfth,

 

Can you try to re-download the installer from our Virtual Agent? Here's the link to the instructions on How to re-download your software using the Virtual Agent. You'll find the part 2 from there as well.

 

Regards,



Jeffrey Sin

Autodesk Customer Support

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