I am in the process of uninstalling Civil 3D 2013 and doing a clean install. I have tried to repair, reinstall and received "Internal error 2738" and have progressed to receiving the msg: Failed to load c:\users\...\local\temp\_aic689\\.tmp\setup\conten
This is a home machine Dell E520, 4 GB Ram, Win7 32-bit. Civil 3D 2013 had worked fine until I got into pipe networks and the Part Size Creator dialog came up without displaying any data, just hor. lines.
I would receive the error 2738 after selecting C3D, Repair or Reinstall from the Program and Features window in CP. This occurs a few moments after the splash screen and the horizontal bar progressing across it. I would click OK and the bar would still progress for awhile and then end and report that the process failed. I may have uninstalled in the wrong order? I have uninstalled the other components successfully except for the Content Service Pack and C3D itself.
I plan on trying to delete folders and reg keys tonight and whatever else is suggested and hopefully reinstall C3D. Again any advice would be much appreciated.
To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:
For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:
For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here: