Installation & Licensing

Installation & Licensing

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Posts: 58
Registered: ‎03-15-2011
Message 1 of 2 (1,154 Views)

Cannot uninstall Civil 3D 2013

1154 Views, 1 Replies
05-15-2013 12:16 PM

Hi all,


I am in the process of uninstalling Civil 3D 2013 and doing a clean install. I have tried to repair, reinstall and received "Internal error 2738" and have progressed to receiving the msg: Failed to load c:\users\...\local\temp\_aic689\\.tmp\setup\contentpackui.dll. I would appreciate any advice.


Further info:


This is a home machine Dell E520, 4 GB Ram, Win7 32-bit. Civil 3D 2013 had worked fine until I got into pipe networks and the Part Size Creator dialog came up without displaying any data, just hor. lines.


I would receive the error 2738 after selecting C3D, Repair or Reinstall from the Program and Features window in CP. This occurs a few moments after the splash screen and the horizontal bar progressing across it. I would click OK and the bar would still progress for awhile and then end and report that the process failed. I may have uninstalled in the wrong order? I have uninstalled the other components successfully except for the Content Service Pack and C3D itself.


I plan on trying to delete folders and reg keys tonight and whatever else is suggested and hopefully reinstall C3D. Again any advice would be much appreciated.


Civil 3D 2013 SP 2, 64 bit
Dell Precision T5600, 16 GB
Win 7 Professional 64 bit
Intel Xeon @ 2.0 GHz
NVIDIA Quadro 4000
*Expert Elite*
Posts: 10,283
Registered: ‎01-14-2005
Message 2 of 2 (1,126 Views)

Re: Cannot uninstall Civil 3D 2013

05-20-2013 09:22 AM in reply to: normans

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
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