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Message 1 of 8
ruijing.zhang0226
429 Views, 7 Replies

CANNOT INSTALL REVIT!!

Dear,

I cannot install revit2013/2014/2015. I am the student from nottingham university. I have tried 'install now','donwload now','browse donwload', but it is not helpful. I always see 

Communication Failure

Download and installation has been interrupted by a lost connection between the Autodesk website and this computer.  The most likely causes are:

-  The installation package was moved from the installation location, which is not support.

-  The Autodesk download website was closed or manually refreshed before the installer launched.

-  A firewall has blocked the network ports.

Please address these issues if possible, return to the website, and then click again on Install Now, or use another download method:  Download Now or Browser Download.

 I don't know why!!!

PLEASE hlep me.

 

7 REPLIES 7
Message 2 of 8

help!!!!!!!!!!!

Message 3 of 8

Hello there! Will you please try this solution as posted by one of our resellers? If the problem persists please respond to this post with further details or "Accept as a Solution" if this post resolves your issue so that others with this same question can more easily find an answer. Thank you!



Jessica Thrasher
Message 4 of 8

I have tried this solution several times, but it still not work!
Please give me a useful solution.
Message 5 of 8

I have tried this solution several times, but it still not work!
Please give me a useful solution.

Message 6 of 8

Hello,

 

Please take the following steps to get the best download performance:

 

  • In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
  • In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
  • Turn off your personal firewall or VPN, if you use one.
  • Disable UAC
  • Close and reopen your preferred browser.
  • Re-download your software from our Virtual Agent

If the problem persists please respond to this post with further details. Thank you!



Jessica Thrasher
Message 7 of 8

It??s still not work. when i download from virtual agent. my computer says it is dangerous. i cannot open it, i can just delete it.
When i download normal, i cannot open it. it is broke.
Message 8 of 8

Have you tried download from a different network (your friend's house, a coffee shop, home, school, etc.)? It could have something to do with the internet settings where you are trying to download from.

 

Apologies for your troubles but I assure you the links are not broken. We will get this figured out Smiley Happy



Jessica Thrasher

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