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Cannot install maya 2014

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aggie_48
Community Visitor
239 Views, 1 Reply
‎04-13-2014 03:45 PM
‎04-13-2014 03:45 PM

Cannot install maya 2014

Please someone help I have tried several times to install and it keeps giving me this error: "Installation complete. Some products failed to install"

Basicly it does not install anything. Here is the log file:

 

2014/4/12:23:53:21    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/12:23:53:21    Sergio    SERGIO-HP    Path_Length: 151
2014/4/12:23:53:21    Sergio    SERGIO-HP    Current Directory C:\Autodesk\Autodesk_Maya_2014_wi_en-US
2014/4/12:23:53:21    Sergio    SERGIO-HP    Launch
2014/4/12:23:53:21    Sergio    SERGIO-HP    CommandLine    /url "http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/Autodesk_Maya_2014_wi_en-US_Setup.exe" /SN 900-29566159 /PK 657F1 /student  /akamai /skipEULA /auth authparam /sid SESSION_ID        
2014/4/12:23:53:21    Sergio    SERGIO-HP    Path_Length: 151
2014/4/12:23:53:21    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AI6BFD.tmp
2014/4/12:23:57:00    Sergio    SERGIO-HP    === Setup ended ===

2014/4/12:23:53:23    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/12:23:53:23    Sergio    SERGIO-HP    Path_Length: 151
2014/4/12:23:53:23    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AI6BFD.tmp
2014/4/12:23:53:23    Sergio    SERGIO-HP    Launch
2014/4/12:23:55:06    Sergio    SERGIO-HP    Download    Play    SETUP_CONFIG    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/SETUP_x...
2014/4/12:23:56:59    Sergio    SERGIO-HP    Download    Complete    SETUP_CONFIG    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/SETUP_x...
2014/4/12:23:57:00    Sergio    SERGIO-HP    PageOpen    LaunchDialog        
2014/4/13:00:01:24    Sergio    SERGIO-HP    PageOpen    LicenseDialog        
2014/4/13:00:01:24    Sergio    SERGIO-HP    PageOpen    ProductInfoDialog        
2014/4/13:00:01:24    Sergio    SERGIO-HP    PageOpen    ProductSelectionDialog2        
2014/4/13:00:01:29    Sergio    SERGIO-HP    PageOpen    FullProgressDialog        
2014/4/13:00:01:30    Sergio    SERGIO-HP    Download    Play    DIRECTX    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/DIRECTX...
2014/4/13:00:09:32    Sergio    SERGIO-HP    Download    Complete    DIRECTX    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/DIRECTX...
2014/4/13:00:09:32    Sergio    SERGIO-HP    Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Maya 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2014/4/13:00:11:32    Sergio    SERGIO-HP    Install    DirectX® Runtime    Succeeded    
2014/4/13:00:11:32    Sergio    SERGIO-HP    Download    Play    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:00:35:38    Sergio    SERGIO-HP    Download    User Pause    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:00:35:38    Sergio    SERGIO-HP    Download    Paused    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:00:35:46    Sergio    SERGIO-HP    Download    User Resume    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:01:14:41    Sergio    SERGIO-HP    Download    Aborted    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:01:14:41    Sergio    SERGIO-HP    Install    Autodesk® Maya® 2014    Failed    Download Failed, Installation aborted, Result=1603
2014/4/13:01:14:43    Sergio    SERGIO-HP    Rollback    DirectX® Runtime    Failed    Failure is ignored, Result=1619
2014/4/13:01:14:44    Sergio    SERGIO-HP    PageOpen    InstallCompleteDialog        
2014/4/13:05:38:35    Sergio    SERGIO-HP    === Setup ended ===

2014/4/13:06:16:43    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/13:06:16:43    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:16:43    Sergio    SERGIO-HP    Current Directory C:\Autodesk\Autodesk_Maya_2014_wi_en-US
2014/4/13:06:16:43    Sergio    SERGIO-HP    Launch
2014/4/13:06:16:43    Sergio    SERGIO-HP    CommandLine    /url "http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/Autodesk_Maya_2014_wi_en-US_Setup.exe" /SN 900-29566159 /PK 657F1 /student  /akamai /skipEULA /auth authparam /sid SESSION_ID        
2014/4/13:06:16:43    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:16:43    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AI50FC.tmp
2014/4/13:06:16:49    Sergio    SERGIO-HP    === Setup ended ===

2014/4/13:06:16:46    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/13:06:16:46    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:16:46    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AI50FC.tmp
2014/4/13:06:16:46    Sergio    SERGIO-HP    Launch
2014/4/13:06:16:48    Sergio    SERGIO-HP    Download    Skipped    SETUP_CONFIG    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/SETUP_x...
2014/4/13:06:16:49    Sergio    SERGIO-HP    PageOpen    LaunchDialog        
2014/4/13:06:21:14    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/13:06:21:14    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:21:14    Sergio    SERGIO-HP    Current Directory C:\Autodesk\Autodesk_Maya_2014_wi_en-US
2014/4/13:06:21:14    Sergio    SERGIO-HP    Launch
2014/4/13:06:21:14    Sergio    SERGIO-HP    CommandLine            
2014/4/13:06:21:14    Sergio    SERGIO-HP    An instance of setup is already running. Only one instance of setup can run at a time.2014/4/13:06:21:17    Sergio    SERGIO-HP    === Setup ended ===

2014/4/13:06:17:00    Sergio    SERGIO-HP    PageOpen    LicenseDialog        
2014/4/13:06:17:00    Sergio    SERGIO-HP    PageOpen    ProductInfoDialog        
2014/4/13:06:17:00    Sergio    SERGIO-HP    PageOpen    ProductSelectionDialog2        
2014/4/13:06:17:05    Sergio    SERGIO-HP    PageOpen    FullProgressDialog        
2014/4/13:06:17:06    Sergio    SERGIO-HP    Download    Skipped    DIRECTX    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/DIRECTX...
2014/4/13:06:17:06    Sergio    SERGIO-HP    Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Maya 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2014/4/13:06:19:20    Sergio    SERGIO-HP    Install    DirectX® Runtime    Succeeded    
2014/4/13:06:19:21    Sergio    SERGIO-HP    Download    Play    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:06:21:36    Sergio    SERGIO-HP    Download    User Pause    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:06:21:36    Sergio    SERGIO-HP    Download    Paused    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:06:21:38    Sergio    SERGIO-HP    Download    User Cancel    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:06:21:39    Sergio    SERGIO-HP    PageOpen    InstallCompleteDialog        
2014/4/13:06:21:42    Sergio    SERGIO-HP    Download    Aborted    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:06:21:45    Sergio    SERGIO-HP    === Setup ended ===

2014/4/13:06:21:48    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/13:06:21:48    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:21:48    Sergio    SERGIO-HP    Current Directory C:\Autodesk\Autodesk_Maya_2014_wi_en-US
2014/4/13:06:21:48    Sergio    SERGIO-HP    Launch
2014/4/13:06:21:48    Sergio    SERGIO-HP    CommandLine            
2014/4/13:06:21:48    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:21:48    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AIFF16.tmp
2014/4/13:06:21:58    Sergio    SERGIO-HP    === Setup ended ===

2014/4/13:06:21:52    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/13:06:21:52    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:21:52    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AIFF16.tmp
2014/4/13:06:21:52    Sergio    SERGIO-HP    Launch
2014/4/13:06:21:59    Sergio    SERGIO-HP    === Setup ended ===

2014/4/13:06:22:45    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/13:06:22:45    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:22:45    Sergio    SERGIO-HP    Current Directory C:\Autodesk\Autodesk_Maya_2014_wi_en-US
2014/4/13:06:22:45    Sergio    SERGIO-HP    Launch
2014/4/13:06:22:45    Sergio    SERGIO-HP    CommandLine            
2014/4/13:06:22:45    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:22:45    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AIDE7C.tmp
2014/4/13:06:22:51    Sergio    SERGIO-HP    === Setup ended ===

2014/4/13:06:22:48    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/13:06:22:48    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:22:48    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AIDE7C.tmp
2014/4/13:06:22:48    Sergio    SERGIO-HP    Launch
2014/4/13:06:22:52    Sergio    SERGIO-HP    === Setup ended ===

2014/4/13:06:25:32    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/13:06:25:32    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:25:32    Sergio    SERGIO-HP    Current Directory C:\Autodesk\Autodesk_Maya_2014_wi_en-US
2014/4/13:06:25:32    Sergio    SERGIO-HP    Launch
2014/4/13:06:25:32    Sergio    SERGIO-HP    CommandLine    /url "http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/Autodesk_Maya_2014_wi_en-US_Setup.exe" /SN 900-29566159 /PK 657F1 /student  /akamai /skipEULA /auth authparam /sid SESSION_ID        
2014/4/13:06:25:32    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:25:32    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AI6A85.tmp
2014/4/13:06:25:35    Sergio    SERGIO-HP    === Setup ended ===

2014/4/13:06:25:33    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/13:06:25:33    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:06:25:33    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AI6A85.tmp
2014/4/13:06:25:33    Sergio    SERGIO-HP    Launch
2014/4/13:06:25:34    Sergio    SERGIO-HP    Download    Skipped    SETUP_CONFIG    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/SETUP_x...
2014/4/13:06:25:35    Sergio    SERGIO-HP    PageOpen    LaunchDialog        
2014/4/13:06:25:41    Sergio    SERGIO-HP    PageOpen    LicenseDialog        
2014/4/13:06:25:41    Sergio    SERGIO-HP    PageOpen    ProductInfoDialog        
2014/4/13:06:25:41    Sergio    SERGIO-HP    PageOpen    ProductSelectionDialog2        
2014/4/13:06:25:47    Sergio    SERGIO-HP    PageOpen    FullProgressDialog        
2014/4/13:06:25:47    Sergio    SERGIO-HP    Download    Skipped    DIRECTX    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/DIRECTX...
2014/4/13:06:25:47    Sergio    SERGIO-HP    Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Maya 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2014/4/13:06:27:04    Sergio    SERGIO-HP    Install    DirectX® Runtime    Succeeded    
2014/4/13:06:27:04    Sergio    SERGIO-HP    Download    Play    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:07:23:52    Sergio    SERGIO-HP    Download    Aborted    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:07:23:52    Sergio    SERGIO-HP    Install    Autodesk® Maya® 2014    Failed    Download Failed, Installation aborted, Result=1603
2014/4/13:07:23:53    Sergio    SERGIO-HP    Rollback    DirectX® Runtime    Failed    Failure is ignored, Result=1619
2014/4/13:07:23:53    Sergio    SERGIO-HP    PageOpen    InstallCompleteDialog        
2014/4/13:10:27:38    Sergio    SERGIO-HP    === Setup ended ===

2014/4/13:13:35:58    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/13:13:35:58    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:13:35:58    Sergio    SERGIO-HP    Current Directory C:\Autodesk\Autodesk_Maya_2014_wi_en-US
2014/4/13:13:35:58    Sergio    SERGIO-HP    Launch
2014/4/13:13:35:58    Sergio    SERGIO-HP    CommandLine    /url "http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/Autodesk_Maya_2014_wi_en-US_Setup.exe" /SN 900-29566159 /PK 657F1 /student  /akamai /skipEULA /auth authparam /sid SESSION_ID        
2014/4/13:13:35:58    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:13:35:58    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AID71C.tmp
2014/4/13:13:36:03    Sergio    SERGIO-HP    === Setup ended ===

2014/4/13:13:36:00    Sergio    SERGIO-HP    === Setup started on SERGIO-HP by Sergio ===
2014/4/13:13:36:00    Sergio    SERGIO-HP    Path_Length: 151
2014/4/13:13:36:00    Sergio    SERGIO-HP    Current Directory C:\Users\Sergio\AppData\Local\Temp\_AID71C.tmp
2014/4/13:13:36:00    Sergio    SERGIO-HP    Launch
2014/4/13:13:36:01    Sergio    SERGIO-HP    Download    Skipped    SETUP_CONFIG    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/SETUP_x...
2014/4/13:13:36:03    Sergio    SERGIO-HP    PageOpen    LaunchDialog        
2014/4/13:13:36:14    Sergio    SERGIO-HP    PageOpen    LicenseDialog        
2014/4/13:13:36:14    Sergio    SERGIO-HP    PageOpen    ProductInfoDialog        
2014/4/13:13:36:14    Sergio    SERGIO-HP    PageOpen    ProductSelectionDialog2        
2014/4/13:13:37:18    Sergio    SERGIO-HP    PageOpen    FullProgressDialog        
2014/4/13:13:37:19    Sergio    SERGIO-HP    Download    Skipped    DIRECTX    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/DIRECTX...
2014/4/13:13:37:19    Sergio    SERGIO-HP    Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Maya 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2014/4/13:13:39:38    Sergio    SERGIO-HP    Install    DirectX® Runtime    Succeeded    
2014/4/13:13:39:39    Sergio    SERGIO-HP    Download    Play    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:14:39:29    Sergio    SERGIO-HP    Download Error    Maya    <B>Network Error, cannot download</B>Check connections and try again. Would you like to retry now?     http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:15:11:44    Sergio    SERGIO-HP    Download    Aborted    Maya    http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en...
2014/4/13:15:11:44    Sergio    SERGIO-HP    Install    Autodesk® Maya® 2014    Failed    Download Failed, Installation aborted, Result=1603
2014/4/13:15:11:45    Sergio    SERGIO-HP    Rollback    DirectX® Runtime    Failed    Failure is ignored, Result=1619

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TravisNave
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in reply to: aggie_48
‎04-14-2014 10:34 AM
‎04-14-2014 10:34 AM

The problem is a failed download.  You should probably use the virtual assistant to download the product.

 

Install    Autodesk® Maya® 2014    Failed    Download Failed, Installation aborted, Result=1603


I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-...



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