Installation & Licensing

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piikkis
Posts: 1
Registered: ‎05-11-2012
Message 1 of 2 (338 Views)

Cannot install AutoCad Civil 3D after hard disk crashed

338 Views, 1 Replies
05-11-2012 12:43 PM

The hard disk where Civil 3D was installed on crashed. Afterwards could not uninstall the program because of the missing files etc. The Civil 3D installation program won't let me install the program because it insists that the program is already installed. What now?

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TravisNave
Posts: 10,476
Registered: ‎01-14-2005
Message 2 of 2 (335 Views)

Re: Cannot install AutoCad Civil 3D after hard disk crashed

05-11-2012 02:09 PM in reply to: piikkis

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

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