Installation & Licensing

Installation & Licensing

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New Member
yost87
Posts: 2
Registered: ‎05-05-2013
Message 1 of 3 (599 Views)

cannot install any software

599 Views, 2 Replies
05-05-2013 09:23 AM

Hello community, I hope you are all well.

 

I am having issues getting software installed on my windows 7 64bit system.

My system is up to spec and I have NET 4.5 running.

I am registered and downloaded fresh copies of software installs prior to each install.

I have read about clearing out my Windoes/Temp folder but there is MS OFFICE items I cannot delete as they are in use and I cannot stop the service via  task manager.

I have turned off Firewall, system security, and antivirus.

 

Could I have some help getting the software running?

Thank your for your time, in aadvance.

 

When I try to use the 'Install Now" option I get an DirectX Decompression Failure.

When I try 'Download Now' I get an error saying "Aborted (ERROR: 0x250000ff)"

When I 'Download From Browser' I get a communication failure.

 

Below is the log file:

 

2013/5/5:08:09:26    D    DESKTOP-PC    === Setup started on DESKTOP-PC by D ===
2013/5/5:08:09:26    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:09:26    D    DESKTOP-PC    Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_wi_en-US
2013/5/5:08:09:26    D    DESKTOP-PC    Launch
2013/5/5:08:09:26    D    DESKTOP-PC    CommandLine    /url "http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/Autodesk_3ds_Max_Design_2014_EFGJKS_Wi..." /SN 900-38654788 /PK 495F1 /student /skipEULA /akamai /auth  /sid        
2013/5/5:08:09:26    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:09:26    D    DESKTOP-PC    Current Directory C:\Users\D\AppData\Local\Temp\_AICA88.tmp
2013/5/5:08:10:02    D    DESKTOP-PC    === Setup ended ===

2013/5/5:08:09:27    D    DESKTOP-PC    === Setup started on DESKTOP-PC by D ===
2013/5/5:08:09:27    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:09:27    D    DESKTOP-PC    Current Directory C:\Users\D\AppData\Local\Temp\_AICA88.tmp
2013/5/5:08:09:27    D    DESKTOP-PC    Launch
2013/5/5:08:09:28    D    DESKTOP-PC    Download    Play    SETUP_CONFIG    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:10:01    D    DESKTOP-PC    Download    Complete    SETUP_CONFIG    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:10:02    D    DESKTOP-PC    PageOpen    LaunchDialog        
2013/5/5:08:10:28    D    DESKTOP-PC    PageOpen    LicenseDialog        
2013/5/5:08:10:28    D    DESKTOP-PC    PageOpen    ProductInfoDialog        
2013/5/5:08:10:28    D    DESKTOP-PC    PageOpen    ProductSelectionDialog2        
2013/5/5:08:11:08    D    DESKTOP-PC    PageOpen    FullProgressDialog        
2013/5/5:08:11:08    D    DESKTOP-PC    Download    Play    DIRECTX    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:23    D    DESKTOP-PC    Download Error    DIRECTX    Decompressing failed    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:25    D    DESKTOP-PC    Download    Aborted    DIRECTX    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:25    D    DESKTOP-PC    Install    DirectX® Runtime    Failed    Download Failed, Installation aborted, Result=1603
2013/5/5:08:11:25    D    DESKTOP-PC    Download    Play    CM    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:45    D    DESKTOP-PC    Download Error    CM    Decompressing failed    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:48    D    DESKTOP-PC    Download    Aborted    CM    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:48    D    DESKTOP-PC    Install    Autodesk® Material Library 2014    Failed    Download Failed, Installation aborted, Result=1603
2013/5/5:08:11:48    D    DESKTOP-PC    PageOpen    InstallCompleteDialog        
2013/5/5:08:18:21    D    DESKTOP-PC    === Setup ended ===

2013/5/5:08:25:09    D    DESKTOP-PC    === Setup started on DESKTOP-PC by D ===
2013/5/5:08:25:09    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:25:09    D    DESKTOP-PC    Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_wi_en-US
2013/5/5:08:25:09    D    DESKTOP-PC    Launch
2013/5/5:08:25:09    D    DESKTOP-PC    CommandLine            
2013/5/5:08:25:09    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:25:09    D    DESKTOP-PC    Current Directory C:\Users\D\AppData\Local\Temp\_AI2F43.tmp
2013/5/5:08:25:12    D    DESKTOP-PC    === Setup ended ===

2013/5/5:08:25:10    D    DESKTOP-PC    === Setup started on DESKTOP-PC by D ===
2013/5/5:08:25:10    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:25:10    D    DESKTOP-PC    Current Directory C:\Users\D\AppData\Local\Temp\_AI2F43.tmp
2013/5/5:08:25:10    D    DESKTOP-PC    Launch
2013/5/5:08:25:13    D    DESKTOP-PC    === Setup ended ===

2013/5/5:08:28:56    D    DESKTOP-PC    === Setup started on DESKTOP-PC by D ===
2013/5/5:08:28:56    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:28:56    D    DESKTOP-PC    Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_wi_en-US
2013/5/5:08:28:56    D    DESKTOP-PC    Launch
2013/5/5:08:28:56    D    DESKTOP-PC    CommandLine    /url "http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/Autodesk_3ds_Max_Design_2014_EFGJKS_Wi..." /SN 900-38654788 /PK 495F1 /student /skipEULA /akamai /auth  /sid        
2013/5/5:08:28:56    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:28:56    D    DESKTOP-PC    Current Directory C:\Users\D\AppData\Local\Temp\_AIA695.tmp
2013/5/5:08:29:43    D    DESKTOP-PC    === Setup ended ===

2013/5/5:08:28:57    D    DESKTOP-PC    === Setup started on DESKTOP-PC by D ===
2013/5/5:08:28:57    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:28:57    D    DESKTOP-PC    Current Directory C:\Users\D\AppData\Local\Temp\_AIA695.tmp
2013/5/5:08:28:57    D    DESKTOP-PC    Launch
2013/5/5:08:28:58    D    DESKTOP-PC    Download    Play    SETUP_CONFIG    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:29:32    D    DESKTOP-PC    Download Error    SETUP_CONFIG    Decompressing failed    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:29:32    D    DESKTOP-PC    Download    Aborted    SETUP_CONFIG    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:29:32    D    DESKTOP-PC    Error downloading. Please Install Now again from the Autodesk website. 2013/5/5:08:29:44    D    DESKTOP-PC    === Setup ended ===

2013/5/5:08:34:38    D    DESKTOP-PC    === Setup started on DESKTOP-PC by D ===
2013/5/5:08:34:38    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:34:38    D    DESKTOP-PC    Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_wi_en-US
2013/5/5:08:34:38    D    DESKTOP-PC    Launch
2013/5/5:08:34:38    D    DESKTOP-PC    CommandLine    /url "http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/Autodesk_3ds_Max_Design_2014_EFGJKS_Wi..." /SN 900-38654788 /PK 495F1 /student /skipEULA /akamai /auth  /sid        
2013/5/5:08:34:38    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:34:38    D    DESKTOP-PC    Current Directory C:\Users\D\AppData\Local\Temp\_AIDC44.tmp
2013/5/5:08:34:56    D    DESKTOP-PC    === Setup ended ===

2013/5/5:08:34:38    D    DESKTOP-PC    === Setup started on DESKTOP-PC by D ===
2013/5/5:08:34:38    D    DESKTOP-PC    Path_Length: 155
2013/5/5:08:34:38    D    DESKTOP-PC    Current Directory C:\Users\D\AppData\Local\Temp\_AIDC44.tmp
2013/5/5:08:34:38    D    DESKTOP-PC    Launch
2013/5/5:08:34:39    D    DESKTOP-PC    Download    Play    SETUP_CONFIG    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:34:55    D    DESKTOP-PC    Download    Complete    SETUP_CONFIG    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:34:56    D    DESKTOP-PC    PageOpen    LaunchDialog        
2013/5/5:08:35:00    D    DESKTOP-PC    PageOpen    LicenseDialog        
2013/5/5:08:35:00    D    DESKTOP-PC    PageOpen    ProductInfoDialog        
2013/5/5:08:35:00    D    DESKTOP-PC    PageOpen    ProductSelectionDialog2        
2013/5/5:08:35:20    D    DESKTOP-PC    PageOpen    FullProgressDialog        
2013/5/5:08:35:21    D    DESKTOP-PC    Download    Play    VCREDIST2005SP1ATLX64    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:35:23    D    DESKTOP-PC    Download    Complete    VCREDIST2005SP1ATLX64    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:35:23    D    DESKTOP-PC    Installing Microsoft Visual C++ 2005 Redistributable (x64): "C:\Autodesk\WI\Autodesk 3ds Max Design 2014\3rdParty\x64\VCRedist\2005SP1ATL\vcredist_x64.exe" /q:a /T:C:\Windows\temp /c:"VCREDI~2.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\D\AppData\Local\Temp\vcredist_x64_2005.log"" "
2013/5/5:08:35:38    D    DESKTOP-PC    Install    Microsoft Visual C++ 2005 Redistributable (x64)    Succeeded    
2013/5/5:08:35:39    D    DESKTOP-PC    Download    Play    VCREDIST2008SP1X86    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:35:42    D    DESKTOP-PC    Download    Complete    VCREDIST2008SP1X86    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:35:42    D    DESKTOP-PC    Installing Microsoft Visual C++ 2008 SP1 Redistributable (x86): "C:\Autodesk\WI\Autodesk 3ds Max Design 2014\3rdParty\x86\VCRedist\2008SP1\vcredist_x86.exe" /q
2013/5/5:08:35:56    D    DESKTOP-PC    Install    Microsoft Visual C++ 2008 SP1 Redistributable (x86)    Succeeded    
2013/5/5:08:35:56    D    DESKTOP-PC    Download    Play    VCREDIST2008SP1X64    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:00    D    DESKTOP-PC    Download    Complete    VCREDIST2008SP1X64    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:00    D    DESKTOP-PC    Installing Microsoft Visual C++ 2008 SP1 Redistributable (x64): "C:\Autodesk\WI\Autodesk 3ds Max Design 2014\3rdParty\x64\VCRedist\2008SP1\vcredist_x64.exe" /q
2013/5/5:08:36:14    D    DESKTOP-PC    Install    Microsoft Visual C++ 2008 SP1 Redistributable (x64)    Succeeded    
2013/5/5:08:36:14    D    DESKTOP-PC    Download    Play    DIRECTX    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:27    D    DESKTOP-PC    Download Error    DIRECTX    Decompressing failed    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:30    D    DESKTOP-PC    Download    Aborted    DIRECTX    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:30    D    DESKTOP-PC    Install    DirectX® Runtime    Failed    Download Failed, Installation aborted, Result=1603
2013/5/5:08:36:30    D    DESKTOP-PC    Download    Play    CM    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:47    D    DESKTOP-PC    Download Error    CM    Decompressing failed    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:50    D    DESKTOP-PC    Download    Aborted    CM    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:50    D    DESKTOP-PC    Install    Autodesk® Material Library 2014    Failed    Download Failed, Installation aborted, Result=1603
2013/5/5:08:36:50    D    DESKTOP-PC    Rollback    Microsoft Visual C++ 2008 SP1 Redistributable (x64)    Failed    Installation aborted, Result=1619
2013/5/5:08:36:50    D    DESKTOP-PC    Rollback    Microsoft Visual C++ 2008 SP1 Redistributable (x86)    Failed    Installation aborted, Result=1619
2013/5/5:08:36:50    D    DESKTOP-PC    Rollback    Microsoft Visual C++ 2005 Redistributable (x64)    Failed    Installation aborted, Result=1619
2013/5/5:09:03:42    D    DESKTOP-PC    === Setup started on DESKTOP-PC by D ===
2013/5/5:09:03:42    D    DESKTOP-PC    Path_Length: 155
2013/5/5:09:03:42    D    DESKTOP-PC    Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_wi_en-US
2013/5/5:09:03:42    D    DESKTOP-PC    Launch
2013/5/5:09:03:42    D    DESKTOP-PC    CommandLine    /url "http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/Autodesk_3ds_Max_Design_2014_EFGJKS_Wi..." /SN 900-38654788 /PK 495F1 /student /skipEULA /akamai /auth  /sid        
2013/5/5:09:03:42    D    DESKTOP-PC    Path_Length: 155
2013/5/5:09:03:42    D    DESKTOP-PC    Current Directory C:\Users\D\AppData\Local\Temp\_AIA6AA.tmp
2013/5/5:09:04:14    D    DESKTOP-PC    === Setup ended ===

2013/5/5:09:03:43    D    DESKTOP-PC    === Setup started on DESKTOP-PC by D ===
2013/5/5:09:03:43    D    DESKTOP-PC    Path_Length: 155
2013/5/5:09:03:43    D    DESKTOP-PC    Current Directory C:\Users\D\AppData\Local\Temp\_AIA6AA.tmp
2013/5/5:09:03:43    D    DESKTOP-PC    Launch
2013/5/5:09:04:14    D    DESKTOP-PC    Download    Skipped    SETUP_CONFIG    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:14    D    DESKTOP-PC    PageOpen    LaunchDialog        
2013/5/5:09:04:19    D    DESKTOP-PC    PageOpen    LicenseDialog        
2013/5/5:09:04:19    D    DESKTOP-PC    PageOpen    ProductInfoDialog        
2013/5/5:09:04:19    D    DESKTOP-PC    PageOpen    ProductSelectionDialog2        
2013/5/5:09:04:23    D    DESKTOP-PC    PageOpen    FullProgressDialog        
2013/5/5:09:04:23    D    DESKTOP-PC    Download    Play    DIRECTX    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:36    D    DESKTOP-PC    Download Error    DIRECTX    Decompressing failed    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:39    D    DESKTOP-PC    Download    Aborted    DIRECTX    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:39    D    DESKTOP-PC    Install    DirectX® Runtime    Failed    Download Failed, Installation aborted, Result=1603
2013/5/5:09:04:40    D    DESKTOP-PC    Download    Play    CM    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:49    D    DESKTOP-PC    Download Error    CM    Decompressing failed    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:52    D    DESKTOP-PC    Download    Aborted    CM    http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:52    D    DESKTOP-PC    Install    Autodesk® Material Library 2014    Failed    Download Failed, Installation aborted, Result=1603

New Member
yost87
Posts: 2
Registered: ‎05-05-2013
Message 2 of 3 (527 Views)

Re: cannot install any software

05-12-2013 08:19 AM in reply to: yost87

Hello All,

 

Is there anyone who could lend some advice in aiding me in resolving my issues?  This has been up for seven days and I'm shocked that I haven't heard anything as a response to this problem;  Is this something unusual?

 

Looking at the posted log file it appears that DirectX is not decompressing.  Does anyone undersand this?

 

Thanks for your time,

D

Product Support
david.lau
Posts: 1,478
Registered: ‎06-18-2008
Message 3 of 3 (494 Views)

Re: cannot install any software

05-13-2013 06:03 AM in reply to: yost87

Can you try a browser download instead of "Install Now"?  You can also try using our Virtual Agent #3 via this post:

 

http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html



David Lau
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Are You Going To Be @ AU 2014? Feel free to drop by our AU topic post and share your plans, plug a class that you're teaching, or simply check out who else from the community might be in attendance. Ohh and don't forgot to stop by the Autodesk Help | Learn | Collaborate booths in the Exhibit Hall and meet our community team if you get a chance!