Hello community, I hope you are all well.
I am having issues getting software installed on my windows 7 64bit system.
My system is up to spec and I have NET 4.5 running.
I am registered and downloaded fresh copies of software installs prior to each install.
I have read about clearing out my Windoes/Temp folder but there is MS OFFICE items I cannot delete as they are in use and I cannot stop the service via task manager.
I have turned off Firewall, system security, and antivirus.
Could I have some help getting the software running?
Thank your for your time, in aadvance.
When I try to use the 'Install Now" option I get an DirectX Decompression Failure.
When I try 'Download Now' I get an error saying "Aborted (ERROR: 0x250000ff)"
When I 'Download From Browser' I get a communication failure.
Below is the log file:
2013/5/5:08:09:26 D DESKTOP-PC === Setup started on DESKTOP-PC by D ===
2013/5/5:08:09:26 D DESKTOP-PC Path_Length: 155
2013/5/5:08:09:26 D DESKTOP-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_wi_en-US
2013/5/5:08:09:26 D DESKTOP-PC Launch
2013/5/5:08:09:26 D DESKTOP-PC CommandLine /url "http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/Autodesk_3ds_Max_Design_2014_EFGJKS_Wi..." /SN 900-38654788 /PK 495F1 /student /skipEULA /akamai /auth /sid
2013/5/5:08:09:26 D DESKTOP-PC Path_Length: 155
2013/5/5:08:09:26 D DESKTOP-PC Current Directory C:\Users\D\AppData\Local\Temp\_AICA88.tmp
2013/5/5:08:10:02 D DESKTOP-PC === Setup ended ===
2013/5/5:08:09:27 D DESKTOP-PC === Setup started on DESKTOP-PC by D ===
2013/5/5:08:09:27 D DESKTOP-PC Path_Length: 155
2013/5/5:08:09:27 D DESKTOP-PC Current Directory C:\Users\D\AppData\Local\Temp\_AICA88.tmp
2013/5/5:08:09:27 D DESKTOP-PC Launch
2013/5/5:08:09:28 D DESKTOP-PC Download Play SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:10:01 D DESKTOP-PC Download Complete SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:10:02 D DESKTOP-PC PageOpen LaunchDialog
2013/5/5:08:10:28 D DESKTOP-PC PageOpen LicenseDialog
2013/5/5:08:10:28 D DESKTOP-PC PageOpen ProductInfoDialog
2013/5/5:08:10:28 D DESKTOP-PC PageOpen ProductSelectionDialog2
2013/5/5:08:11:08 D DESKTOP-PC PageOpen FullProgressDialog
2013/5/5:08:11:08 D DESKTOP-PC Download Play DIRECTX http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:23 D DESKTOP-PC Download Error DIRECTX Decompressing failed http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:25 D DESKTOP-PC Download Aborted DIRECTX http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:25 D DESKTOP-PC Install DirectX® Runtime Failed Download Failed, Installation aborted, Result=1603
2013/5/5:08:11:25 D DESKTOP-PC Download Play CM http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:45 D DESKTOP-PC Download Error CM Decompressing failed http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:48 D DESKTOP-PC Download Aborted CM http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:11:48 D DESKTOP-PC Install Autodesk® Material Library 2014 Failed Download Failed, Installation aborted, Result=1603
2013/5/5:08:11:48 D DESKTOP-PC PageOpen InstallCompleteDialog
2013/5/5:08:18:21 D DESKTOP-PC === Setup ended ===
2013/5/5:08:25:09 D DESKTOP-PC === Setup started on DESKTOP-PC by D ===
2013/5/5:08:25:09 D DESKTOP-PC Path_Length: 155
2013/5/5:08:25:09 D DESKTOP-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_wi_en-US
2013/5/5:08:25:09 D DESKTOP-PC Launch
2013/5/5:08:25:09 D DESKTOP-PC CommandLine
2013/5/5:08:25:09 D DESKTOP-PC Path_Length: 155
2013/5/5:08:25:09 D DESKTOP-PC Current Directory C:\Users\D\AppData\Local\Temp\_AI2F43.tmp
2013/5/5:08:25:12 D DESKTOP-PC === Setup ended ===
2013/5/5:08:25:10 D DESKTOP-PC === Setup started on DESKTOP-PC by D ===
2013/5/5:08:25:10 D DESKTOP-PC Path_Length: 155
2013/5/5:08:25:10 D DESKTOP-PC Current Directory C:\Users\D\AppData\Local\Temp\_AI2F43.tmp
2013/5/5:08:25:10 D DESKTOP-PC Launch
2013/5/5:08:25:13 D DESKTOP-PC === Setup ended ===
2013/5/5:08:28:56 D DESKTOP-PC === Setup started on DESKTOP-PC by D ===
2013/5/5:08:28:56 D DESKTOP-PC Path_Length: 155
2013/5/5:08:28:56 D DESKTOP-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_wi_en-US
2013/5/5:08:28:56 D DESKTOP-PC Launch
2013/5/5:08:28:56 D DESKTOP-PC CommandLine /url "http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/Autodesk_3ds_Max_Design_2014_EFGJKS_Wi..." /SN 900-38654788 /PK 495F1 /student /skipEULA /akamai /auth /sid
2013/5/5:08:28:56 D DESKTOP-PC Path_Length: 155
2013/5/5:08:28:56 D DESKTOP-PC Current Directory C:\Users\D\AppData\Local\Temp\_AIA695.tmp
2013/5/5:08:29:43 D DESKTOP-PC === Setup ended ===
2013/5/5:08:28:57 D DESKTOP-PC === Setup started on DESKTOP-PC by D ===
2013/5/5:08:28:57 D DESKTOP-PC Path_Length: 155
2013/5/5:08:28:57 D DESKTOP-PC Current Directory C:\Users\D\AppData\Local\Temp\_AIA695.tmp
2013/5/5:08:28:57 D DESKTOP-PC Launch
2013/5/5:08:28:58 D DESKTOP-PC Download Play SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:29:32 D DESKTOP-PC Download Error SETUP_CONFIG Decompressing failed http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:29:32 D DESKTOP-PC Download Aborted SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:29:32 D DESKTOP-PC Error downloading. Please Install Now again from the Autodesk website. 2013/5/5:08:29:44 D DESKTOP-PC === Setup ended ===
2013/5/5:08:34:38 D DESKTOP-PC === Setup started on DESKTOP-PC by D ===
2013/5/5:08:34:38 D DESKTOP-PC Path_Length: 155
2013/5/5:08:34:38 D DESKTOP-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_wi_en-US
2013/5/5:08:34:38 D DESKTOP-PC Launch
2013/5/5:08:34:38 D DESKTOP-PC CommandLine /url "http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/Autodesk_3ds_Max_Design_2014_EFGJKS_Wi..." /SN 900-38654788 /PK 495F1 /student /skipEULA /akamai /auth /sid
2013/5/5:08:34:38 D DESKTOP-PC Path_Length: 155
2013/5/5:08:34:38 D DESKTOP-PC Current Directory C:\Users\D\AppData\Local\Temp\_AIDC44.tmp
2013/5/5:08:34:56 D DESKTOP-PC === Setup ended ===
2013/5/5:08:34:38 D DESKTOP-PC === Setup started on DESKTOP-PC by D ===
2013/5/5:08:34:38 D DESKTOP-PC Path_Length: 155
2013/5/5:08:34:38 D DESKTOP-PC Current Directory C:\Users\D\AppData\Local\Temp\_AIDC44.tmp
2013/5/5:08:34:38 D DESKTOP-PC Launch
2013/5/5:08:34:39 D DESKTOP-PC Download Play SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:34:55 D DESKTOP-PC Download Complete SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:34:56 D DESKTOP-PC PageOpen LaunchDialog
2013/5/5:08:35:00 D DESKTOP-PC PageOpen LicenseDialog
2013/5/5:08:35:00 D DESKTOP-PC PageOpen ProductInfoDialog
2013/5/5:08:35:00 D DESKTOP-PC PageOpen ProductSelectionDialog2
2013/5/5:08:35:20 D DESKTOP-PC PageOpen FullProgressDialog
2013/5/5:08:35:21 D DESKTOP-PC Download Play VCREDIST2005SP1ATLX64 http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:35:23 D DESKTOP-PC Download Complete VCREDIST2005SP1ATLX64 http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:35:23 D DESKTOP-PC Installing Microsoft Visual C++ 2005 Redistributable (x64): "C:\Autodesk\WI\Autodesk 3ds Max Design 2014\3rdParty\x64\VCRedist\2005SP1ATL\vcredist_x64.exe" /q:a /T:C:\Windows\temp /c:"VCREDI~2.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\D\AppData\Local\Temp\vcredist_x64_2005.log"" "
2013/5/5:08:35:38 D DESKTOP-PC Install Microsoft Visual C++ 2005 Redistributable (x64) Succeeded
2013/5/5:08:35:39 D DESKTOP-PC Download Play VCREDIST2008SP1X86 http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:35:42 D DESKTOP-PC Download Complete VCREDIST2008SP1X86 http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:35:42 D DESKTOP-PC Installing Microsoft Visual C++ 2008 SP1 Redistributable (x86): "C:\Autodesk\WI\Autodesk 3ds Max Design 2014\3rdParty\x86\VCRedist\2008SP1\vcredist_x86.exe" /q
2013/5/5:08:35:56 D DESKTOP-PC Install Microsoft Visual C++ 2008 SP1 Redistributable (x86) Succeeded
2013/5/5:08:35:56 D DESKTOP-PC Download Play VCREDIST2008SP1X64 http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:00 D DESKTOP-PC Download Complete VCREDIST2008SP1X64 http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:00 D DESKTOP-PC Installing Microsoft Visual C++ 2008 SP1 Redistributable (x64): "C:\Autodesk\WI\Autodesk 3ds Max Design 2014\3rdParty\x64\VCRedist\2008SP1\vcredist_x64.exe" /q
2013/5/5:08:36:14 D DESKTOP-PC Install Microsoft Visual C++ 2008 SP1 Redistributable (x64) Succeeded
2013/5/5:08:36:14 D DESKTOP-PC Download Play DIRECTX http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:27 D DESKTOP-PC Download Error DIRECTX Decompressing failed http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:30 D DESKTOP-PC Download Aborted DIRECTX http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:30 D DESKTOP-PC Install DirectX® Runtime Failed Download Failed, Installation aborted, Result=1603
2013/5/5:08:36:30 D DESKTOP-PC Download Play CM http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:47 D DESKTOP-PC Download Error CM Decompressing failed http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:50 D DESKTOP-PC Download Aborted CM http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:08:36:50 D DESKTOP-PC Install Autodesk® Material Library 2014 Failed Download Failed, Installation aborted, Result=1603
2013/5/5:08:36:50 D DESKTOP-PC Rollback Microsoft Visual C++ 2008 SP1 Redistributable (x64) Failed Installation aborted, Result=1619
2013/5/5:08:36:50 D DESKTOP-PC Rollback Microsoft Visual C++ 2008 SP1 Redistributable (x86) Failed Installation aborted, Result=1619
2013/5/5:08:36:50 D DESKTOP-PC Rollback Microsoft Visual C++ 2005 Redistributable (x64) Failed Installation aborted, Result=1619
2013/5/5:09:03:42 D DESKTOP-PC === Setup started on DESKTOP-PC by D ===
2013/5/5:09:03:42 D DESKTOP-PC Path_Length: 155
2013/5/5:09:03:42 D DESKTOP-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_wi_en-US
2013/5/5:09:03:42 D DESKTOP-PC Launch
2013/5/5:09:03:42 D DESKTOP-PC CommandLine /url "http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/Autodesk_3ds_Max_Design_2014_EFGJKS_Wi..." /SN 900-38654788 /PK 495F1 /student /skipEULA /akamai /auth /sid
2013/5/5:09:03:42 D DESKTOP-PC Path_Length: 155
2013/5/5:09:03:42 D DESKTOP-PC Current Directory C:\Users\D\AppData\Local\Temp\_AIA6AA.tmp
2013/5/5:09:04:14 D DESKTOP-PC === Setup ended ===
2013/5/5:09:03:43 D DESKTOP-PC === Setup started on DESKTOP-PC by D ===
2013/5/5:09:03:43 D DESKTOP-PC Path_Length: 155
2013/5/5:09:03:43 D DESKTOP-PC Current Directory C:\Users\D\AppData\Local\Temp\_AIA6AA.tmp
2013/5/5:09:03:43 D DESKTOP-PC Launch
2013/5/5:09:04:14 D DESKTOP-PC Download Skipped SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:14 D DESKTOP-PC PageOpen LaunchDialog
2013/5/5:09:04:19 D DESKTOP-PC PageOpen LicenseDialog
2013/5/5:09:04:19 D DESKTOP-PC PageOpen ProductInfoDialog
2013/5/5:09:04:19 D DESKTOP-PC PageOpen ProductSelectionDialog2
2013/5/5:09:04:23 D DESKTOP-PC PageOpen FullProgressDialog
2013/5/5:09:04:23 D DESKTOP-PC Download Play DIRECTX http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:36 D DESKTOP-PC Download Error DIRECTX Decompressing failed http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:39 D DESKTOP-PC Download Aborted DIRECTX http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:39 D DESKTOP-PC Install DirectX® Runtime Failed Download Failed, Installation aborted, Result=1603
2013/5/5:09:04:40 D DESKTOP-PC Download Play CM http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:49 D DESKTOP-PC Download Error CM Decompressing failed http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:52 D DESKTOP-PC Download Aborted CM http://studentsdownload.autodesk.com/SWDLDNET3/2014/MAXDES/WI/{9842D110-A6F8-4DF3-8825-CF95386E15CE}...
2013/5/5:09:04:52 D DESKTOP-PC Install Autodesk® Material Library 2014 Failed Download Failed, Installation aborted, Result=1603
Hello All,
Is there anyone who could lend some advice in aiding me in resolving my issues? This has been up for seven days and I'm shocked that I haven't heard anything as a response to this problem; Is this something unusual?
Looking at the posted log file it appears that DirectX is not decompressing. Does anyone undersand this?
Thanks for your time,
D
Can you try a browser download instead of "Install Now"? You can also try using our Virtual Agent #3 via this post:
http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html