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Cannot Install 3DS Max on Windows 8.1

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Message 1 of 4
jonathanmusso
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1357 Views, 3 Replies
‎10-30-2014 07:57 AM
‎10-30-2014 07:57 AM

Cannot Install 3DS Max on Windows 8.1

A little frustrated. Can't seem to get any assistance on my first thread.

 

I had an issue installing Max 2015. It failed at the Material Library installation. Now I managed to Uninstall the Material Library from my compuer.

 

When I go to install Max again it claims that another installation is in process. Don't know what to do, there is nothing running in system processes and rebooting doesn't help..

 

Can anyone help me? It's been over a week with this not running.

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Message 2 of 4
TravisNave
Mentor
in reply to: jonathanmusso
‎10-30-2014 01:45 PM
‎10-30-2014 01:45 PM

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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jonathanmusso
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in reply to: TravisNave
‎10-31-2014 07:25 AM
‎10-31-2014 07:25 AM

@TravisNave This software does not work. In my other thread you recommended it. It did not find any errors for uninstalling the Material Library or installing 3ds Max. 

 

What do we do now?

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TravisNave
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in reply to: jonathanmusso
‎10-31-2014 12:09 PM
‎10-31-2014 12:09 PM

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-perform-a-clean-un...



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Autodesk Forums:
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⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
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