Installation & Licensing

Installation & Licensing

Reply
Customer Service
joane.bonghanoy
Posts: 816
Registered: ‎06-06-2011
Message 21 of 29 (237 Views)

Re: Cannot activate to student forums

11-22-2012 12:23 AM in reply to: japratt

Hi japratt,

 

I tried pulling up your account using your complete name but none of which has the same email address used for the Forums site. Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the information below so I can double check on my end.

 

         - Name used when you registered for the EDU Community Site

         - Email Address used when you registered for the EDU Community Site

         - User ID



Joane Bonghanoy
New Member
par.axelsson
Posts: 1
Registered: ‎11-22-2012
Message 22 of 29 (232 Views)

Re: Cannot activate to student forums

11-22-2012 02:56 AM in reply to: lubo.michalko

Having the same problem, the confirmation link is broken and no activation is happening, if possible help me with this=)

Thank in advance

Pelle

New Member
danielle.dekker
Posts: 1
Registered: ‎11-22-2012
Message 23 of 29 (222 Views)

Re: Cannot activate to student forums

11-22-2012 03:40 AM in reply to: ldblackman

Hi, 

 

I have the same problem. I have an activation email with link, but a blank page. 

 

Can you activate my account?

Community Manager
camilo.lemos
Posts: 1,120
Registered: ‎09-28-2011
Message 24 of 29 (213 Views)

Re: Cannot activate to student forums

11-22-2012 04:24 AM in reply to: danielle.dekker

Hi everyone,

 

We are currently investigating an issue that is preventing us from manually activating student accounts.


We apologize for the inconvenience and will keep you posted via this post.

Thank you for your patience and understanding.



Camilo Lemos
Community Manager
camilo.lemos
Posts: 1,120
Registered: ‎09-28-2011
Message 25 of 29 (201 Views)

Re: Cannot activate to student forums

11-22-2012 10:12 AM in reply to: camilo.lemos

Hi par.axelsson and danielle.dekker.

 

The issue with the account activations on the Education Community has been resolved and I have manually activated your accounts.

 

You should now be able to access the Education Community and all of its benefits.



Camilo Lemos
New Member
burky98
Posts: 1
Registered: ‎07-10-2011
Message 26 of 29 (171 Views)

Re: Cannot activate to student forums

11-26-2012 11:35 AM in reply to: ldblackman

I am not receiving the emails so I can activate my student account.  Can you help?

 

Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 27 of 29 (168 Views)

Re: Cannot activate to student forums

11-26-2012 11:57 AM in reply to: burky98

Hello Edwin,

 

Your Education Community account is activated and you should now have full access to your student benefits. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.



Philip Schmelzer
New Member
v_madhu
Posts: 1
Registered: ‎01-21-2014
Message 28 of 29 (59 Views)

Re: Cannot activate to student forums

01-21-2014 09:10 PM in reply to: ldblackman

Hello,

 

I am having the same problem of not receiving the activation email. I have disabled SPAM filtering, added studentcommunity@autodesk.com to a whitelist, and I am checking all possible SPAM mailboxes. But, no sign of the activation email. Can you please help solve this?

 

Thank you,

MV.

Customer Service
joane.bonghanoy
Posts: 816
Registered: ‎06-06-2011
Message 29 of 29 (55 Views)

Re: Cannot activate to student forums

01-21-2014 10:19 PM in reply to: v_madhu

Hi Venkadesan,

 

Your EDU account seems ok in our system. It has been successfully activated and you should be able to log into the site with out any issues.

 

If you still have issues, reply back with the error message and a screenshot. Please authorize us as well to reset the password so we can log in and troubleshoot further if needed. 



Joane Bonghanoy
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.