cannot access civil 3d 2014 after installing suite

[rcantrell6]

After installing Infrastructure Design Suite 2014, Civil 3D shows "installed" but I cannot start the program.  I can open AutoCAD, Infrastructure Modeler, Map 3D, or Navisworks.

[Otto]

Hello rcantrell6 and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

If the link(s) helped resolve your issue, please reply with the steps taken and accept your post as a solution so that others can benefit from the information.

If not, please reply with additional details so that other community members can assist. Details may include relevant screenshots, error messages, system specifications, browser type, or any other information that you think may help.

[BJ.C]

Hi rcantrell6,

Sorry to hear that you're having problems running your product.

The following link may provide some solutions that may solve your issue:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Trouble...

Respond to this post if any of them solve your issue or if you are still unable to open your product.

Regards,

[rcantrell6]

I performed a clean uninstall of AutoCAD Infrastructure Design Suite 2014 and now I cannot download and reinstall any of the software.

The posts that I received did not solve the problem.

[lynn_zhang]

Hi @rcantrell6

Sorry that it didn't work for you. Did you still get the same error or a different issue? Have you tried downloading from Virtual Agent?

[rcantrell6]

I tried to download the Suite from Virtual Agent, install and activate it.

I received a message that Civil 3D was already installed but the software does not exist on my computer!

I tried to open AutoCAD, Map 3D and Infrsworks but I received the same error message on all "the license for this product is currently being exported".

There is no export in progress and I can't access the software to import the license as directed.