Installation & Licensing

Installation & Licensing

New Member
Posts: 1
Registered: ‎03-14-2014
Message 1 of 2 (94 Views)

Cannot Access Account page

94 Views, 1 Replies
03-14-2014 07:30 AM

I've just purchased the 3ds max Rental license and after logging into my account at I cannot access my 'Account' page. Keep getting HTML Error 404.


Can this be fixed please? Would like to download 3ds max.

Community Manager
Posts: 1,996
Registered: ‎02-28-2012
Message 2 of 2 (74 Views)

Re: Cannot Access Account page

03-14-2014 09:55 AM in reply to: ihamblin

Hi ihamblin and welcome to the Autodesk Community!


The Autodesk Accounts website is up and running as normal and when I open your hyperlink I am able to log in. Here are a few things you can try:


- Clear the cookies and cache from your preferred web browser

- Use Internet Explorer (versions 8 and up), Firefox, or Chrome

- Add the Autodesk Accounts website as safe in your antivirus software


Please "Accept as a Solution" if this post resolves your issue so that others with this same question can more easily find an answer. If not, please respond to this post with further details. Thank you!



Jessica Thrasher
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