Installation & Licensing

Installation & Licensing

New Member
Posts: 1
Registered: ‎12-27-2012
Message 1 of 5 (832 Views)

Can't Register to

832 Views, 4 Replies
12-27-2012 06:25 AM

Whenever I try to register on, it gives me this error:

"We are unable to grant you access to the community at this time."


Why is this happening and how/when can I get past it?

New Member
Posts: 1
Registered: ‎07-20-2013
Message 2 of 5 (485 Views)

Re: Can't Register to

07-20-2013 09:21 AM in reply to: JeffGroves

My daughter who is 12 yrs old recently attended a DMA camp at Stanford for Computer modelling. I tried to download the free student version of the software. That needs to register her to Autodesk. However, when I tried to register her, it failed with "We are unable to grant you access to the community at this time." Her school Lawson Middle School in Cupertino is one of the schools on the list. 


Why is it failing and how do we get around it.


Community Manager
Posts: 2,627
Registered: ‎09-27-2011
Message 3 of 5 (476 Views)

Re: Can't Register to

07-21-2013 05:28 PM in reply to: duorah

Welcome to the community Kaustabh!


The age limit for the Education Community is set at 13 which could explain the registration error.


On top of that I wanted to point out a licensing issue that we are in the process of troubleshooting which is detailed here.

Philip Schmelzer
New Member
Posts: 1
Registered: ‎09-23-2014
Message 4 of 5 (43 Views)

Re: Can't Register to

09-23-2014 04:50 PM in reply to: philip.s

Is there any way to reset the form, as I accidentially hit the wrong age caused by my defective mouse.
Now whenever I reopen the form it tells me that I can't register. Im thirteen since more than 10 years btw.. :smileyhappy: 

Customer Service
Posts: 816
Registered: ‎06-06-2011
Message 5 of 5 (35 Views)

Re: Can't Register to

09-23-2014 09:24 PM in reply to: Tarzerix

Hi Tarzerix,


Try going back to the site upon reading this reply and register for an account. Let us know if you still cannot do the Registration. 

Joane Bonghanoy
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