Installation & Licensing

Installation & Licensing

New Member
Posts: 1
Registered: ‎12-27-2012
Message 1 of 3 (784 Views)

Can't Register to

784 Views, 2 Replies
12-27-2012 06:25 AM

Whenever I try to register on, it gives me this error:

"We are unable to grant you access to the community at this time."


Why is this happening and how/when can I get past it?

New Member
Posts: 1
Registered: ‎07-20-2013
Message 2 of 3 (437 Views)

Re: Can't Register to

07-20-2013 09:21 AM in reply to: JeffGroves

My daughter who is 12 yrs old recently attended a DMA camp at Stanford for Computer modelling. I tried to download the free student version of the software. That needs to register her to Autodesk. However, when I tried to register her, it failed with "We are unable to grant you access to the community at this time." Her school Lawson Middle School in Cupertino is one of the schools on the list. 


Why is it failing and how do we get around it.


Community Manager
Posts: 2,506
Registered: ‎09-27-2011
Message 3 of 3 (428 Views)

Re: Can't Register to

07-21-2013 05:28 PM in reply to: duorah

Welcome to the community Kaustabh!


The age limit for the Education Community is set at 13 which could explain the registration error.


On top of that I wanted to point out a licensing issue that we are in the process of troubleshooting which is detailed here.

Philip Schmelzer
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.