can't install SketchBookPro

[Anonymous]

It installs, then when I click on the icon (or try to run it), says:

The application failed to initialize properly (0xc000007b).

I'm installing on a Vista/Dell.

Would appreciate some help, thanks

Alley

[Anonymous]

OK still waiting for help. This isn't the easiest site to maneuver. I just want to install the software I bought. I'd heard so much good stuff about it. It says it works for Vista yet it's not installing. Did I waste my money? I planned on buying 2 more copies for my kids and I had hoped to work on my project this week, but the week is passing and I'm still waiting for an answer. I'm not a computer guru. I just want it to work or I can send it back and buy something else.

Thank you,

Pat Hauldren

alleypat@tx.rr.com

[DarrenP]

try right clicking the icon and run as administrator

[Anonymous]

even though I'm logged in as administrator? I'll try that, thanks. I'll have to reinstall it.

[Anonymous]

nope, still same error message

[DarrenP]

did you have any anti virus software running while installing?

[Anonymous]

Yes, but I exited it to try that and didn't work. Do I have to remove the virus program? (It's AVG)

[DarrenP]

no you need to make sure it wasn't running when installing

[Anonymous]

ok I'll give it a go, thanks

[DarrenP]

this is most likely an OS issue or a hardware issue or your anitvirus software is blocking the program

[Anonymous]

after disabling, I should reboot before reinstalling?

[DarrenP]

you shouldn't have to unless it tells you to

[Anonymous]

ok, disabled virus scanner pgm, re-installed, ran as administrator, same error msg.

[DarrenP]

try sending an email to autodesk: SketchBook.help@Autodesk.com

[Anonymous]

ok thanks

[tyejay]

Hi There,

DarrenP is correct. Please email sketchbook.help@autodesk.com This dedicated sketchbook support team should be able to assist you.  Thank you.

[Anonymous]

Yes, I mailed them. They have no idea, just say it's the OS. The OS is Vista and it's up to date. 

[cnccarving]

for me, since 3 days ago  a message popping up

""object already exist""

i cant delete  the  august windows security update, due , its not exist

i already set all possible permisson

also set permission on crypto >> keys folder

i ran the  tweaking sw  , and find no error no where

i using win 7 home premium

windows activated

i made clean boot, with stopped all non windows  service

im very open all possible solution..

i also like to hear some autodesk opinion

best regard

viktor

[cnccarving]

some update

after deleted all windows security updates, beyond aug , means all august and september updates, computer worked faster and i could install with no any issue..

beta testers should check after  each windows  update , make sure  programs still working.. should save a lot headache for  upcoming new users..