Installation & Licensing

Installation & Licensing

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Can't install Autodesk 3ds max design - error message

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09-05-2013 08:42 AM

"An internet connectin is required to install a windows component ----

 

My internet is fine, I tried disabling all firewalls on last installation, with same result.

 

this is the log, do you see the issue?

 

 

2013/9/3:15:50:00 Path_Length: 155             2013/9/3:15:50:00 Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_dlm 2013/9/3:15:50:00 Launch                2013/9/3:15:50:00 CommandLine             2013/9/3:15:50:00 Path_Length: 155             2013/9/3:15:50:00 Current Directory C:\Users\ZKENEU~1\AppData\Local\Temp\_AI83C2.tmp 2013/9/3:15:50:17 === Setup ended ===                             2013/9/3:15:50:06 Path_Length: 155             2013/9/3:15:50:06 Current Directory C:\Users\ZKENEU~1\AppData\Local\Temp\_AI83C2.tmp 2013/9/3:15:50:06 Launch                2013/9/3:15:50:17 PageOpen LaunchDialog           2013/9/3:15:51:31 PageOpen LicenseDialog           2013/9/3:15:51:35 PageOpen ProductInfoDialog           2013/9/3:15:54:01 PageOpen ProductSelectionDialog2         2013/9/3:15:54:12 PageOpen FullProgressDialog           2013/9/3:15:54:12 Installing Microsoft Visual C++ 2005 Redistributable (x86): "C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_dlm\3rdParty\x86\VCRedist\2005SP1ATL\vcredist_x86.exe" /q:a /T:C:\WINDOWS\temp /c:"VCREDI~3.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\ZKENEU~1\AppData\Local\Temp\vcredist_x86_2005.log"" " 2013/9/3:15:54:51 Install Microsoft Visual C++ 2005 Redistributable (x86) Succeeded         2013/9/3:15:54:51 Installing Microsoft Visual C++ 2005 Redistributable (x64): "C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_dlm\3rdParty\x64\VCRedist\2005SP1ATL\vcredist_x64.exe" /q:a /T:C:\WINDOWS\temp /c:"VCREDI~2.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\ZKENEU~1\AppData\Local\Temp\vcredist_x64_2005.log"" " 2013/9/3:15:55:27 Install Microsoft Visual C++ 2005 Redistributable (x64) Succeeded         2013/9/3:15:55:27 Installing .NET Framework Runtime 3.5 SP1: "C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_dlm\3rdParty\NET\35SP1\wcu\dotNetFramework\Install35Net.exe"  2013/9/3:15:59:53 Install .NET Framework Runtime 3.5 SP1 Failed Installation aborted, Result=1603   2013/9/3:15:59:53 Rollback Microsoft Visual C++ 2005 Redistributable (x64) Failed Installation aborted, Result=1619   2013/9/3:15:59:53 Rollback Microsoft Visual C++ 2005 Redistributable (x86) Failed Installation aborted, Result=1619   2013/9/3:16:00:01 PageOpen InstallCompleteDialog         2013/9/3:16:12:41 === Setup ended ===                             2013/9/3:16:43:48 Path_Length: 155             2013/9/3:16:43:48 Current Directory C:\Autodesk\Autodesk_3ds_Max_Design_2014_EFGJKS_Win_64bit_dlm 2013/9/3:16:43:48 Launch                2013/9/3:16:43:48 CommandLine             2013/9/3:16:43:48 Path_Length: 155             2013/9/3:16:43:48 Current Directory C:\Users\ZKENEU~1\AppData\Local\Temp\_AIC706.tmp 2013/9/3:16:44:02 === Setup ended ===                             2013/9/3:16:43:50 Path_Length: 155                                                                  

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Post 2 of 2

Re: Can't install Autodesk 3ds max design - error message

09-05-2013 09:30 AM in reply to: zeke

Welcome to the community.

 

Your product is failing to install because the prerequiste program required by the installer is failing prior to the installation of your Autodesk software.

 

Install .NET Framework Runtime 3.5 SP1 Failed Installation aborted, Result=1603

 
If the prerequisite program already exists on your computer, it is likely newer than the one the Autodesk installer is attempting to install. Please uninstall the prerequisite program causing the issue and run your installer again.

For more information about this process, please see my KB link here:

http://forums.autodesk.com/t5/Installation-Licensing/Some-Products-Fail-to-Install-Result-1603/td-p/...

The prerequisite is not already installed and installation still fails, then you may need to make an advanced edit to the setup.ini file to ignore the error. Please make sure you manually install the prerequisite file from Microsoft and then modify the setup.ini file accordingly.

For more information on this process, please see my KB article here:

http://forums.autodesk.com/t5/Installation-Licensing/Install-NET-Framework-Language-Pack-Failed-Inst...

 

Since yours involves .NET Framework, if none of the above help, you might need to use the .NET Cleanup Tool and then reinstall your .NET Framework redistributables.

http://forums.autodesk.com/t5/Installation-Licensing/NET-Framework-Cleanup-Tool-for-Unhandled-Except...

Good Luck!

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