Installation & Licensing

Installation & Licensing

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Member
ilikemodeling
Posts: 5
Registered: ‎02-22-2014
Message 1 of 8 (345 Views)
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Can't get a license for student version of 3ds Max 2012

345 Views, 7 Replies
02-22-2014 04:19 AM
Hey, I just registered for a student version of 3ds Max, but when I specify which version I want, language and OS, i get the following message: "We're sorry we cannot provide you with your license details at this time." along with the possible solutions. I've downloaded the version to use it as a trial currently, and tried with a second account just in case - didn't work! Is this a current issue or some problem on my end?
Distinguished Mentor
JoAnn_Hogan
Posts: 527
Registered: ‎06-25-2012
Message 2 of 8 (329 Views)

Re: Can't get a license for student version of 3ds Max 2012

02-22-2014 06:02 AM in reply to: ilikemodeling

It could be because you are trying to download 2012. Try downloading 2014?

Please let me know if this helps
Jo (P.S follow me on twitter @JoAnn_Hogan)

If this post solved your issue please mark as solved and Kudos are always welcome =)

AutoCAD Certified Professional 2014 / Inventor Certified Professional 2014
Member
ilikemodeling
Posts: 5
Registered: ‎02-22-2014
Message 3 of 8 (321 Views)

Re: Can't get a license for student version of 3ds Max 2012

02-22-2014 06:32 AM in reply to: JoAnn_Hogan

Gave it a shot, still didn't work. I didn't try it before because I need 2012 specifically, but it appears neither works

Distinguished Mentor
JoAnn_Hogan
Posts: 527
Registered: ‎06-25-2012
Message 4 of 8 (318 Views)

Re: Can't get a license for student version of 3ds Max 2012

02-22-2014 06:34 AM in reply to: ilikemodeling

Did you download the software allready and struggeling to activate or is it giving you the error when trying to download?

 

Please let me know if this helps
Jo (P.S follow me on twitter @JoAnn_Hogan)

If this post solved your issue please mark as solved and Kudos are always welcome =)

AutoCAD Certified Professional 2014 / Inventor Certified Professional 2014
Member
ilikemodeling
Posts: 5
Registered: ‎02-22-2014
Message 5 of 8 (315 Views)

Re: Can't get a license for student version of 3ds Max 2012

02-22-2014 06:36 AM in reply to: JoAnn_Hogan
It gives me the error when I try to download. I followed the tips and downloaded it anyway then installed it with trial mode on, assuming the license issue will be resolved soon
Distinguished Mentor
JoAnn_Hogan
Posts: 527
Registered: ‎06-25-2012
Message 6 of 8 (312 Views)

Re: Can't get a license for student version of 3ds Max 2012

02-22-2014 06:40 AM in reply to: ilikemodeling

That a good idea. The trial will expire in 30days. In the meantime contact Autodesk and enquire about your serial to activate your software. They are the only one that can give you the serial number

Please let me know if this helps
Jo (P.S follow me on twitter @JoAnn_Hogan)

If this post solved your issue please mark as solved and Kudos are always welcome =)

AutoCAD Certified Professional 2014 / Inventor Certified Professional 2014
Member
ilikemodeling
Posts: 5
Registered: ‎02-22-2014
Message 7 of 8 (307 Views)

Re: Can't get a license for student version of 3ds Max 2012

02-22-2014 06:48 AM in reply to: JoAnn_Hogan
Any direction where exactly I should contact them from? The student support seems to be only an online guide
Member
ilikemodeling
Posts: 5
Registered: ‎02-22-2014
Message 8 of 8 (269 Views)

Re: Can't get a license for student version of 3ds Max 2012

02-22-2014 12:17 PM in reply to: JoAnn_Hogan
Fixed now! Thanks for your help!
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