Installation & Licensing

Installation & Licensing

Community Manager
Posts: 2,627
Registered: ‎09-27-2011
Message 11 of 11 (120 Views)

Re: Can't download software - Subscription Center

02-13-2013 03:47 PM in reply to: mraab_CLN

No worries Markus!


As mentioned in some of the previous posts, this is due to an internal account issue which needs to be corrected manually on our back end. I've made the necessary adjustment and which should take no more than 30 minutes for your access to be restored. Please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") if that's not the case and I'll troubleshoot accordingly.


Anyone who finds themselves in a similar issue, unable to download and unable to submit a support request through the Subscription Center, can also contact our Customer Support team directly by navigating through the Account Login tab, to the "I want to talk to a person" / Contact Options.


Philip Schmelzer
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