Installation & Licensing

Installation & Licensing

Reply
Member
hxflyer
Posts: 3
Registered: ‎12-05-2012
Message 1 of 6 (211 Views)

can't download purchased product

211 Views, 5 Replies
12-05-2012 02:08 AM

I've just purchased scaleform Android SDK via singarpore store, I've tried 3 different computers but still can not donload the software , the "Access Denied " message always displayed under the progressbar, nomatter I do this in office or at home.

I've spend a whole day on this weird thing, I am really really frustrated, can any service people give me a hint what  is this going on? How can I get the software I paid for?

 

I've attached a screenshot.

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 2 of 6 (197 Views)

Re: can't download purchased product

12-05-2012 03:45 AM in reply to: hxflyer

Hi hxflyer,

 

I've checked your order and it's now complete in our system.

 

Could you please try again and let us know if you are able to access this download?

 

Thank you for your help!

 



Celine Manca
Member
hxflyer
Posts: 3
Registered: ‎12-05-2012
Message 3 of 6 (191 Views)

Re: can't download purchased product

12-05-2012 05:12 AM in reply to: celine.manca
Hi celine: Still, it says Access denied. I've tried many many times today. if I send u order id and password, can you donwnload the file for me?
Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 4 of 6 (182 Views)

Re: can't download purchased product

12-05-2012 07:32 AM in reply to: hxflyer

Hi again hxflyer,

 

Thanks for your reply.

 

I've sent you a direct link by private message, can you try to download the product and let me know if it's working ?

 

 



Celine Manca
Member
hxflyer
Posts: 3
Registered: ‎12-05-2012
Message 5 of 6 (169 Views)

Re: can't download purchased product

12-05-2012 09:27 PM in reply to: celine.manca
Yes Thanks! it's works! I'll try to install and use it after download, could you also help me get the exe installer? After I purchase, I haven't receive any license file or Serial Number, Is that include inside the installer? thankyou very much! this help me a lot.
Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 6 of 6 (162 Views)

Re: can't download purchased product

12-06-2012 12:47 AM in reply to: hxflyer

Hi,

 

You're welcome! :smileyhappy:

 

The activation of Scaleform mobile is handle by a special team.

 

I will provide them your contact information and they will help you to install the product.

 

Thanks!

 

 



Celine Manca
Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.