Installation & Licensing

Installation & Licensing

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Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 21 of 176 (1,708 Views)

Re: Can't download any Autodesk product from student community

06-05-2012 10:30 AM in reply to: reinhart.steve

Hi reinhart.steve,

 

I logged into your account and it looks like you need to verify some information before proceeding (see screen shot below). Please let us know if you need further assistance getting through this step.

 

REAFFIRMATION.png



Philip Schmelzer
Member
brennonbrimhall
Posts: 5
Registered: ‎04-08-2012
Message 22 of 176 (1,705 Views)

Re: Can't download any Autodesk product from student community

06-05-2012 02:44 PM in reply to: philip.s

How do I find out if I have that problem too?

Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 23 of 176 (1,702 Views)

Re: Can't download any Autodesk product from student community

06-05-2012 03:09 PM in reply to: brennonbrimhall

Hi brennonbrimhall,

 

I just logged into your account and was able to go through the download process (didn't click on "Next" to actually request a license). Are you still getting a blank screen? Have you tried accessing the site from a different computer?

 

brennonbrimhall.png



Philip Schmelzer
New Member
matthias
Posts: 2
Registered: ‎06-08-2012
Message 24 of 176 (1,689 Views)

Re: Can't download any Autodesk product from student community

06-08-2012 11:17 AM in reply to: WillSeath

Hello

 

I also have the same problem with the reaffirmation screen.

 

I filled out the form, checked the box for the terms and conditions an it doesn't work. There is a pop-up windows, I have the accept the terms and condition.

 

Hope to get help here in the community

 

Thanks

 

Matthias

Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 25 of 176 (1,685 Views)

Re: Can't download any Autodesk product from student community

06-08-2012 01:23 PM in reply to: matthias

Hi matthias,

 

I'm not sure what would be holding that up. Have you tried using a different web browser? I'm looking into this more, but for the time being you might want to look into registering with a different email address for immediate access.



Philip Schmelzer
New Member
matthias
Posts: 2
Registered: ‎06-08-2012
Message 26 of 176 (1,680 Views)

Re: Can't download any Autodesk product from student community

06-08-2012 01:41 PM in reply to: philip.s

Hello Philip

 

Thanks for your assistance.

 

I've tried the Internet Explorer and Google Chrome. Both the same problem.

 

I'll try to lock in with another email-adress.

 

 

Bye

Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 27 of 176 (1,675 Views)

Re: Can't download any Autodesk product from student community

06-11-2012 01:40 PM in reply to: matthias

Thanks matthias. I'm still checking on the reaffirmation issue, and hope to have an update for you soon!



Philip Schmelzer
Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 28 of 176 (1,641 Views)

Re: Can't download any Autodesk product from student community

06-26-2012 03:27 PM in reply to: reinhart.steve

Wanted to give a status update on the reaffirmation issue.


Our Education Community team is still working on a fix, however there isn't an approximation as to when it will be implemented. My suggestion for the time being would be to create another student account using a different email address to gain license access.

 

I apologize for the inconvenience, thank you very much for your patience, and please let me know if you have additional questions / issues.

 




Philip Schmelzer
New Member
juan.antonio.islas
Posts: 1
Registered: ‎08-12-2012
Message 29 of 176 (1,516 Views)

Re: Can't download any Autodesk product from student community

08-12-2012 05:59 PM in reply to: philip.s

Hello,

 

I tried with a different email address but I still see a blank screen. Are there any news on when this can be fixed? Thanks so much!

 

 

New Member
markbintz
Posts: 1
Registered: ‎08-12-2012
Message 30 of 176 (1,509 Views)

Re: Can't download any Autodesk product from student community

08-12-2012 07:56 PM in reply to: WillSeath

Everytime i try to download a student version of any version of AutoCAD, I get a white webpage and the browser acts like it is done loading. Is there any way that you can email me the download file or fix the webpage so that i can access the software?

 

thanks

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