Installation & Licensing

Installation & Licensing

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New Member
WillSeath
Posts: 1
Registered: ‎04-07-2012
Message 1 of 176 (2,830 Views)
Accepted Solution

Can't download any Autodesk product from student community

2830 Views, 175 Replies
04-07-2012 01:00 PM

I am a registered Autodesk student community user and have successfully downloaded AutoCAD before (through the old downloading tool).  Now when I try to download through the student community free downloads page, I get a long, thin white bar with a [CLOSE] button and nothing else.  Nothing seems to start automatically downloading either.  What's wrong?

Hi @toshir.saato and welcome to the Autodesk Community!

 

Please try clearing your cookies and cache and trying again. Education Community downloads are available globally, but sometimes cookies can hold up the process.

 

If that alone does not resolve the issue please use this alternative download process:

 

  • In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
  • In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
  • Turn off your personal firewall or VPN, if you use one.
  • Disable UAC
  • Close and reopen your preferred browser.
  • Re-download from the Virtual Agent

Let me know how it goes and if you need further assistance :smileyhappy: Thanks!

Member
megagaialover
Posts: 3
Registered: ‎04-07-2012
Message 2 of 176 (2,826 Views)

Re: Can't download any Autodesk product from student community

04-07-2012 04:15 PM in reply to: WillSeath
I am also having this issue, Anybody have a soulution?
Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 3 of 176 (2,784 Views)

Re: Can't download any Autodesk product from student community

04-08-2012 04:53 PM in reply to: WillSeath

Hi WillSeath:

 

Please try downloading the product again today. I have tried AutoCAD for 2013 and it was working. Which version were you trying to download? 

 

Thanks,




Arlin Bibat
Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 4 of 176 (2,783 Views)

Re: Can't download any Autodesk product from student community

04-08-2012 04:55 PM in reply to: megagaialover

Hi megagaialover:


 

You can try downloading the product again today. The 2013 version is working from my end. Prior to download, please check your system for and disable any of the following:

 

# Firewall - These are designed to stop downloads from non-approved sites.

# Anti-Virus Programs - These will try to stop or scan a download. It may cause the download to be corrupt or damaged.

# Download Monitors - Programs such as GoZilla! and NetZip are not compatible with our server and will sometimes block or stop downloads.

# Screen Savers - In some instances, screen savers can interfere with the download process. If you have a screen saver that is starting while you are downloading, please disable it temporarily until your download is complete.


Thanks,

 



Arlin Bibat
Member
megagaialover
Posts: 3
Registered: ‎04-07-2012
Message 5 of 176 (2,774 Views)

Re: Can't download any Autodesk product from student community

04-08-2012 05:19 PM in reply to: arlinpega.bibat
Unfortunatly your solutions didnt work. I still have the white bar not allowing me to download any program. I've tried multiple web browser as well to see if that was the issue but its not.
Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 6 of 176 (2,769 Views)

Re: Can't download any Autodesk product from student community

04-08-2012 05:41 PM in reply to: WillSeath

Hi WillSeath:

 

I was using Google Chrome. Please verify which version it is so I may send you a link.

 

Thanks,




Arlin Bibat
Member
brennonbrimhall
Posts: 5
Registered: ‎04-08-2012
Message 7 of 176 (2,743 Views)

Re: Can't download any Autodesk product from student community

04-09-2012 05:10 AM in reply to: arlinpega.bibat

I have been having the same problem myself.  Take a look at this screenshot.

 

I myself have switched from Chrome to Internet Explorer and even Safari to try to download the software, but to no avail.

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 8 of 176 (2,739 Views)

Re: Can't download any Autodesk product from student community

04-09-2012 05:29 AM in reply to: brennonbrimhall

Thanks for the screenshot.

 

I'm checking with the Education Community Team and will come back to you asap.



Celine Manca
Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 9 of 176 (2,729 Views)

Re: Can't download any Autodesk product from student community

04-09-2012 06:40 AM in reply to: brennonbrimhall

Hi brennonbrimhall,

 

Could you please let me know if you are on a PC or a Mac computer?

 

Did you try to clean the browser cache, close all the browser windows and log in again to the Student Community?

 

Thank you for your help 



Celine Manca
Member
brennonbrimhall
Posts: 5
Registered: ‎04-08-2012
Message 10 of 176 (2,708 Views)

Re: Can't download any Autodesk product from student community

04-09-2012 06:06 PM in reply to: celine.manca

Yes; I own both a Mac and a PC.  I tried both - Safari on my Mac and IE and Chrome on my PC.  I will try clearing my cache and repost if it doesn't work.

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