I am a registered Autodesk student community user and have successfully downloaded AutoCAD before (through the old downloading tool). Now when I try to download through the student community free downloads page, I get a long, thin white bar with a [CLOSE] button and nothing else. Nothing seems to start automatically downloading either. What's wrong?
Solved! Go to Solution.
Solved! by jessica.t. See the answer in context.
Hi @toshir.saato and welcome to the Autodesk Community!
Please try clearing your cookies and cache and trying again. Education Community downloads are available globally, but sometimes cookies can hold up the process.
If that alone does not resolve the issue please use this alternative download process:
Let me know how it goes and if you need further assistance Thanks!
Please try downloading the product again today. I have tried AutoCAD for 2013 and it was working. Which version were you trying to download?
You can try downloading the product again today. The 2013 version is working from my end. Prior to download, please check your system for and disable any of the following:
# Firewall - These are designed to stop downloads from non-approved sites.
# Anti-Virus Programs - These will try to stop or scan a download. It may cause the download to be corrupt or damaged.
# Download Monitors - Programs such as GoZilla! and NetZip are not compatible with our server and will sometimes block or stop downloads.
# Screen Savers - In some instances, screen savers can interfere with the download process. If you have a screen saver that is starting while you are downloading, please disable it temporarily until your download is complete.
I was using Google Chrome. Please verify which version it is so I may send you a link.
I have been having the same problem myself. Take a look at this screenshot.
I myself have switched from Chrome to Internet Explorer and even Safari to try to download the software, but to no avail.
Thanks for the screenshot.
I'm checking with the Education Community Team and will come back to you asap.
Could you please let me know if you are on a PC or a Mac computer?
Did you try to clean the browser cache, close all the browser windows and log in again to the Student Community?
Thank you for your help
Yes; I own both a Mac and a PC. I tried both - Safari on my Mac and IE and Chrome on my PC. I will try clearing my cache and repost if it doesn't work.
Access a broad range of knowledge to help get the most out of your products and services.