Installation & Licensing

Installation & Licensing

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Employee
HelenChen-Autodesk
Posts: 113
Registered: ‎08-10-2008
Message 31 of 56 (2,551 Views)

Re: Can't continue autocad 2012 setup!

08-30-2011 08:40 AM in reply to: tomryckaert

Hello tomryckaert,

 

From the figure you attached, looks like to me that the .Net Framework installed in your PC has no difference from mine.

 

I noticed in your first log, your machine has an error 1502 which is MS error code about The requested control is not valid for this service. And you failed during .Net Framework 2.0 installation. However in the second log, there is nothing recorded but just restart your machine directly when you launch the setup.exe? Any error message box?

 

2 suggestions for you: (Please be noticed that for suggestion #2, I didn't try that by myself. and the free tool link is from PCError.info site.)

1. Try with clean installation on XP or Vista from the link - http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2893432&linkID=9240617

2. Fix Error 1502 with a free tool from internet and install again if possible. I searched a link here- http://www.pcerror.info/errorcontent/error%201052.html

 

Regards,

Helen

Active Member
tomryckaert
Posts: 9
Registered: ‎08-30-2011
Message 32 of 56 (2,548 Views)

Re: Can't continue autocad 2012 setup!

08-30-2011 08:45 AM in reply to: HelenChen-Autodesk

Hello Helen, 

 

for solution 1: I don't know if that applies to me, because te PC I want to install autocad on is Windows 7.

I will try to look what I can do with sollution 2.

 

You will probably hear more from me...

Kind regards, 

 

Tom

Employee
kevin.moore
Posts: 144
Registered: ‎11-25-2007
Message 33 of 56 (2,531 Views)

Re: Can't continue autocad 2012 setup!

08-30-2011 02:01 PM in reply to: tomryckaert

Hi Tom,

 

I noticed you are installing from E:   Is that a DVD drive?

Are you installing AutoCAD LT in English or another language?

 

From the Setup.LOG file, I can't tell exactly where the installation fails.   Can you identify the last point where the install fails?

 

1. Setup landing page.

2. EULA dialog

3. Product Information (license) dialog

4. Configure Installation dialog (Select AutoCAD LT and/or Autodesk Design Review).

5. Press Install -> Install Complete dialog

 

 

Alternative tests.  

Can you see if you are able to install only Autodesk Design Review.

Can you see if you are able to install only AutoCAD LT.

 

 

We had another customer that could not get past installing .NET 4.0.

It turned out he had a virus on the registry keys, dispite running two anti-virus programs.

Malwarebytes antivirus took it off

 

 

Regards,

 

Kevin

 

 



Kevin Moore
Test Development
AutoCAD
Autodesk, Inc.

Active Member
tomryckaert
Posts: 9
Registered: ‎08-30-2011
Message 34 of 56 (2,522 Views)

Re: Can't continue autocad 2012 setup!

08-31-2011 01:16 AM in reply to: kevin.moore

Hi Kevin, 

 

The installation stops and computer shuts down at the point where .net framework 4 progressbar is at the end. (step 2 of 8 in the installation).

I am indeed installing from the dvd drive, and in english.

Also did a scan with malwarebytes: no result.

 

Greetings, 

 

Tom

Employee
kevin.moore
Posts: 144
Registered: ‎11-25-2007
Message 35 of 56 (2,507 Views)

Re: Can't continue autocad 2012 setup!

08-31-2011 12:10 PM in reply to: tomryckaert

 

HI,

 

 .NET 4.0 from the CD 

e:\3rdParty\NET\4\wcu\dotNetFramework\dotNetFx40_Full_x86_x64.exe

This is running the Microsoft installer directly.   Autodesk has done nothing to it. 

It should install .NET 4.0 and put up a message at the end.

 

1. Clean the Temp folder.

2. Run Windows Update and Rebot.  I often do this more than once to get the

3. Run .NET 4.0   directly from the DVD.

e:\3rdParty\NET\4\wcu\dotNetFramework\dotNetFx40_Full_x86_x64.exe

4. In the Temp folder should be a LOG file for .NET 4.0.   Post that up if it does not complete.

 

 

Kevin

 



Kevin Moore
Test Development
AutoCAD
Autodesk, Inc.

Active Member
bobby
Posts: 8
Registered: ‎09-21-2011
Message 36 of 56 (2,338 Views)

Re: Can't continue autocad 2012 setup!

09-21-2011 12:06 PM in reply to: kokobasha

I am having the same issue, we had .Net4 already installed, I wiped the TEMP folders, did a disk cleanup, ran a defrag, uninstalled .N4 rebooted, let autoCAD2k12 start it's install with the mandatory .Net4 Install, and it still failed.  As a member of the IT community for over 15 years, why not create an option to bypass the .Net4 install for those who are having issues and/or those who already have it installed.

Member
dad353
Posts: 3
Registered: ‎09-29-2011
Message 37 of 56 (2,272 Views)

Re: Can't continue autocad 2012 setup!

09-29-2011 09:56 AM in reply to: kokobasha

Greetings all;

I had the same problem and tried all the solutions to no avail.  Until I installed Windows 7 .net frameworks 4.5 beta.

 

http://www.softpedia.com/get/Others/Signatures-Updates/NET-Framework.shtml

 

After this install the installation of Autocad progessed without a hitch.

Active Member
bobby
Posts: 8
Registered: ‎09-21-2011
Message 38 of 56 (2,264 Views)

Re: Can't continue autocad 2012 setup!

09-29-2011 11:37 AM in reply to: HelenChen-Autodesk

That did not fix the issue, installed the .Net4.5 Beta, I also tried disabling the .Net Services, no affect.  I can NOT install with or WITHOUT .NET 4 installed.

Employee
kevin.moore
Posts: 144
Registered: ‎11-25-2007
Message 39 of 56 (2,260 Views)

Re: Can't continue autocad 2012 setup!

09-29-2011 11:58 AM in reply to: HelenChen-Autodesk

I would recommend against installing .NET 4.5 beta unless you want to test the beta.   I do know that .NET 4.0 BETA did not work with the release of AutoCAD 2012 and some customers had to replace it the shipping .NET 4.0.

 

Can you add the log file     AutoCAD 2012 Setup.log

Located in temp folder.   Enter %temp% in Windows Explorer to get to the temp folder.

This will help us to see why install is failing.

 

Thanks,

 

Kevin



Kevin Moore
Test Development
AutoCAD
Autodesk, Inc.

Active Member
bobby
Posts: 8
Registered: ‎09-21-2011
Message 40 of 56 (2,258 Views)

Re: Can't continue autocad 2012 setup!

09-29-2011 12:20 PM in reply to: kevin.moore

Here you go

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