I'm trying to activate Trial version of Revit LT 2013. The program took serial number, but not the Product Key.
As I continue with activation, a blank Licensing window opens and 'hangs'.
Can't get Product Request Code!
Does the blank activation screen look like the one linked here? If so can you try the suggested workarounds?
If not, can you please reply with additional details.
Sorry to hear the solution above wasn't helpful.
Let me just try to understand this correctly: are you completely unable to type the Product Key or can you type it in but it's not accepted?
Looking at your Subscription Contract, the only product I see currently under subscription is an AutoCAD Revit LT Suite 2013. The product key for the suite is 834E1. I also see that the product was successfully activated yesterday. Can you confirm that please?
The Revit LT 2013 you mentioned, is it the one contained in the suite, or was it purchased separately?
Thanks for your detailed reply. I've just sent you an e-mail with details on how to proceed.
The reason for the installation/activation issues is due to some confusion. The fact is that you downloaded the trial version of Autodesk Revit LT 2013, but you actually own the license for AutoCAD Revit LT Suite 2013. As these are 2 distinct products, they have different product keys:
Autodesk Revit LT 2013 - Product Key: 828E1
Autodesk Revit LT Suite 2013 - Product Key: 834E1
Moreover, the serial number which you received following your purchase corresponds to Revit LT Suite and can therefore not be used to activate the trial version of Autodesk Revit LT 2013 (but it can be used to activate the Revit LT included in your Revit LT Suite).
Regarding Subscription Center, to download your product, you need to click on the yellow button 'Get Your Upgrade' on the welcome page. This will redirect you to the Download page. To view the download file, you then need to click on the release button ('2013') below the product name.
We still need to solve the problem with your access to the Technical Support in Subscription Center. When logging a Technical Support case, you should normally be able to view & select your product after clicking on the magnifying glass (next to 'Product') and then on 'Search' (in the pop up window). But this is not happening at the moment. I'll look into that and will let you know.
Sorry for the inconvenience.
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