Can't activate my student license

[fabioandre.domingos]

Hi,

I have a autocad student license installed on my laptop and desktop to practice for my school assignments, but on monday my computer broke and I had to buy a new one.

Today, I've installed on my new computer and when I tried to activate, it reported that I've already installed on the maximum allowed number of computers.

I understand that, and I've tried to transfer the license from my laptop, as I prefer to use my new desktop for Autocad, so after reading the articles from this site, I've tried to use he license transfer utility of my laptop, but it displays a message saying "The license you are trying to export is in use by one or more Autodesk products", which is not true, as I have closed all the autocad instances, killed all the Autodesk processes, but it continued showing this message.

So, I want to request your help regarding this, as anyone solved a similar problem? Thanks a lot for your attention, regards.

[jessica.t]

Hi @fabioandre.domingos,

For a manual activation, please contact our Activation and Registration team:

1.    Visit http://knowledge.autodesk.com/contactus
2.    Select “Activation & Registration” or “License Management”
3.    Select appropriate subtopics from the pull-down menus.
4.    Select “I Still Need Help”  if you need personal assistance.

If you have any other questions or concerns please respond to this post. Thank you!