Installation & Licensing

Installation & Licensing

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Community Manager
camilo.lemos
Posts: 1,223
Registered: ‎09-28-2011
Message 21 of 60 (268 Views)

Re: Can't activate my student account

09-13-2013 07:40 AM in reply to: brandtginder

Hi brandtginder,

 

I have made some changes to your account and you should now be able to access the Education Community without any issues.

 

Best regards,



Camilo Lemos
Member
morrij14
Posts: 3
Registered: ‎09-27-2013
Message 22 of 60 (245 Views)

Re: Can't activate my student account

09-27-2013 09:30 AM in reply to: amanda.k

Im also having the same problem, i have recieved no email to activate my account. Can you please help

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 23 of 60 (236 Views)

Re: Can't activate my student account

09-27-2013 10:46 AM in reply to: morrij14

Hi James!

 

I've just activated your Education Community account. Can you verify that you now have access?

As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation make sure to look in those places, and also explore the option to validate over the phone via text message.



Philip Schmelzer
New Member
agus_peque_04
Posts: 1
Registered: ‎09-29-2013
Message 24 of 60 (224 Views)

Re: Can't activate my student account

09-29-2013 11:13 AM in reply to: philip.s
 
New Member
nico.grando
Posts: 2
Registered: ‎10-25-2013
Message 25 of 60 (204 Views)

Re: Can't activate my student account

10-25-2013 01:01 PM in reply to: leo_nona

Hello, I have the same problem, I can't activate my account because I don't get the e-mail. Thanks for your help

Community Manager
jessica.t
Posts: 1,996
Registered: ‎02-28-2012
Message 26 of 60 (198 Views)

Re: Can't activate my student account

10-25-2013 02:14 PM in reply to: nico.grando

Hi Nico,

 

I did some investigating in your account and found that there was a problem with your account activation. At this time, your work around will be to create a new account using a new email address at the Education Community

 

I sincerely apologize for this inconvenience.

 

Be sure to let me know if you have any other questions or concerns.

 

Thank you!



Jessica Thrasher
New Member
a0100451
Posts: 1
Registered: ‎10-25-2013
Message 27 of 60 (191 Views)

Re: Can't activate my student account

10-25-2013 07:18 PM in reply to: leo_nona

Hi experiencing the same problem! Please help me to manually activate my account thanks!

New Member
nico.grando
Posts: 2
Registered: ‎10-25-2013
Message 28 of 60 (186 Views)

Re: Can't activate my student account

10-25-2013 11:52 PM in reply to: jessica.t

Hello,
Following your advices I created a new account using a new mail address.
This is : xxxxxx.fr

I still waiting for my activation e-mail... I added
"studentcommunity@autodesk.com" to my contact list, so I'm sure that the
mail is not in the spam file...

Can you manualy activate my account please ?

Thank you
Nico

Customer Service
joane.bonghanoy
Posts: 919
Registered: ‎06-06-2011
Message 29 of 60 (173 Views)

Re: Can't activate my student account

10-27-2013 06:55 PM in reply to: nico.grando

Hi Nico,

 

I removed your email address from the post. Moving forward please do not post any personal or License information in the forum or any Autodesk public sites.

 

The account associated to the new email address has been activated and you should now be able to log in and enjoy the benefits of the site. 



Joane Bonghanoy
Customer Service
joane.bonghanoy
Posts: 919
Registered: ‎06-06-2011
Message 30 of 60 (256 Views)

Re: Can't activate my student account

10-27-2013 06:59 PM in reply to: a0100451

Joyce,

 

I'm seeing here that your account has been activated. Upon checking it, everything seems ok and you should be able to log in and download the Products available.

 

Let me know if you encounter any issues logging in. 



Joane Bonghanoy
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