Installation & Licensing

Installation & Licensing

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Customer Service
938 Posts
71 Kudos
Registered: ‎06-06-2011
Post 91 of 199

Re: Can't activate my student account.

04-28-2013 07:47 PM in reply to: dlandry1

Hi Daniel,

 

I made some changes to your profile and you should now be able log into your EDU Account successfully and enjoy its benefits.

 

If you are still unable to do so, let me know right away so I can troubleshoot further. 



Joane Bonghanoy
New Member
1 Posts
0 Kudos
Registered: ‎05-13-2013
Post 92 of 199

Re: Can't activate my student account.

05-13-2013 02:27 AM in reply to: camilo.lemos
I am trying to get activation serial # and product key for 64-bit operating system, but I still get the message that tells me that my account is not yet activated, I need help now please.
Community Manager
1,304 Posts
177 Kudos
Registered: ‎09-28-2011
Post 93 of 199

Re: Can't activate my student account.

05-13-2013 03:13 AM in reply to: lefunam

Hi lefunam, 

 

A problem seems to have happened with your account activation. I'm not able to find your e-mail address as registered. At this point, your best options would be to either try to register an account with this e-mail address again or register an account using a different e-mail address.

 

Best regards,



Camilo Lemos
New Member
2 Posts
0 Kudos
Registered: ‎05-23-2013
Post 94 of 199

Re: Can't activate my student account.

05-23-2013 01:04 PM in reply to: philip.s

Is there a different way of activating an account besides gettin an email link? I enter my email in the RESEND ACTIVATION FORM and I am not getting any emails. If I try resetting my password I get the email with the password reset link right away. I don't know what the problem is.

Thanks 

Community Manager
2,713 Posts
282 Kudos
Registered: ‎09-27-2011
Post 95 of 199

Re: Can't activate my student account.

05-23-2013 03:17 PM in reply to: anwoo9

Hello Amanda!

 

I've just activated your account so you should be good to go. While there is an option to activate by text message, I believe that it's only available at the initial activation screen and not an option once you get to the resend activation email step.



Philip Schmelzer
New Member
1 Posts
0 Kudos
Registered: ‎05-25-2013
Post 96 of 199

Re: Can't activate my student account.

05-25-2013 05:20 AM in reply to: philip.s

Hello,

I am in the same situation as many here. I requested the activation email, but it is not being delivered somehow. Can you please advise me how to get beyond this issue?

 

Thanks,

Heather

Community Manager
1,304 Posts
177 Kudos
Registered: ‎09-28-2011
Post 97 of 199

Re: Can't activate my student account.

05-26-2013 11:48 PM in reply to: heather

Hi Heather and welcome to the forums!

 

I have made some changes to your account and you should now be able to access the Education Community without any issues.

 

Best regards,



Camilo Lemos
New Member
2 Posts
0 Kudos
Registered: ‎05-23-2013
Post 98 of 199

Re: Can't activate my student account.

05-28-2013 09:26 PM in reply to: joane.bonghanoy

Great! Thanks!

 

New Member
2 Posts
0 Kudos
Registered: ‎05-30-2013
Post 99 of 199

Re: Can't activate my student account.

05-30-2013 03:31 AM in reply to: p12rest

Hi! I tried several times but i'm not receiving any mail. It's urgent. Help please

Community Manager
1,304 Posts
177 Kudos
Registered: ‎09-28-2011
Post 100 of 199

Re: Can't activate my student account.

05-30-2013 04:03 AM in reply to: 0-92904

Hi 0-92904,

 

I have manually activated your account and you should now be able to access the Education Community without any issues.

 

Best regards,



Camilo Lemos
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