Installation & Licensing

Installation & Licensing

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New Member
kenneth_lim91
Posts: 1
Registered: ‎01-14-2013
Message 31 of 195 (989 Views)

Re: Can't activate my student account.

01-14-2013 07:33 AM in reply to: p12rest

I have try lots of time trying to resend the activation email. I have waited for week and i am not receiving it. please help! thanks !!

Community Manager
camilo.lemos
Posts: 1,223
Registered: ‎09-28-2011
Message 32 of 195 (982 Views)

Re: Can't activate my student account.

01-14-2013 07:54 AM in reply to: kenneth_lim91

Hi kenneth_lim91, 

 

I've manually activated your account and you should now be able to access your Education Community account normally. I would suggest clearing your browser cache and cookies, close and re-opening your browser before logging in.

 

Regards,



Camilo Lemos
New Member
kenner11
Posts: 1
Registered: ‎01-24-2013
Message 33 of 195 (959 Views)

Re: Can't activate my student account.

01-24-2013 02:02 AM in reply to: p12rest

Hi! I've tried to activate my account, but i wont recive an activation code on my email. I've tried loads of times, but i wont  recive anything.

Customer Service
simona.golisciano
Posts: 131
Registered: ‎03-22-2011
Message 34 of 195 (953 Views)

Re: Can't activate my student account.

01-24-2013 02:41 AM in reply to: kenner11

Hello kenner11,

 

Welcome to our forums.

 

We've noticed that the e-mail address in your Education Community account is different from the e-mail address you used to register on this forum. Maybe that's where the problem comes from. Could you please confirm which e-mail address should be used for your Education Community account? Please send me this information through a Private Message. To do so, click on my username (simona.golisciano) and then on "Send this user a private message".

 

Thanks.



Simona Golisciano
New Member
grabo
Posts: 2
Registered: ‎01-24-2013
Message 35 of 195 (944 Views)

Re: Can't activate my student account.

01-24-2013 01:21 PM in reply to: simona.golisciano

I have the same problem as most of the people in this topic. The activation mail just didn't come. Tried several times.

 

Best regards

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 36 of 195 (935 Views)

Re: Can't activate my student account.

01-24-2013 04:35 PM in reply to: grabo

Our apologies for the inconvenience Michal.

 

I've just activated your Education Community account and you should now be good to go!

 

As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.



Philip Schmelzer
New Member
nrivera
Posts: 1
Registered: ‎01-24-2013
Message 37 of 195 (929 Views)

Re: Can't activate my student account.

01-24-2013 06:08 PM in reply to: p12rest

I've been having the same issue. The activation email won't send. I tried going through Facebook first, but it seemed to do nothing. When I use the support tool, it sends me back to the error page that explains I have yet to activate my account. It's all very frustrating, please help!

Customer Service
joane.bonghanoy
Posts: 923
Registered: ‎06-06-2011
Message 38 of 195 (924 Views)

Re: Can't activate my student account.

01-24-2013 06:40 PM in reply to: nrivera

Hi Nate,

 

I have activated your Education Community account and you should now be able to log in successfully and download our Products.



Joane Bonghanoy
New Member
grabo
Posts: 2
Registered: ‎01-24-2013
Message 39 of 195 (917 Views)

Re: Can't activate my student account.

01-24-2013 11:34 PM in reply to: philip.s

Thank You very much :smileyhappy: Work's fine now

Member
jdavies10
Posts: 5
Registered: ‎01-28-2013
Message 40 of 195 (884 Views)

Re: Can't activate my student account.

01-28-2013 03:43 AM in reply to: p12rest

hi it keeps tellling me to activate my account but i already donwload most of the the software and it wont let be resend the email that will let me and just says  manually activate your account or his account is already active and if ive have forgotten your password but i m logined in.

Any help 

many thanks james

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