Can't activate AutoCAD 2011

[ericvoo]

I can't activate AutoCAD Architecture 2011 Educational on my Windows 7 64bit laptop!

Activation screen crashes as I click on "Activate".

Windows return a message saying "Autodesk component has stopped working".

After clicking the message I can't do anything with ACAD frozen but to kill process via Windows Task Manager.

What can I do to use the software?

[philip.s]

Hello Min,

Prior to clicking on the activate button, are you able to select other activation options such as entering an activation code? If so can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number + request code?

[ericvoo]

No, I  cannot do that. On startup, the Autodesk Licensing windows pop up telling me I still have how many days remaning with the trial software, if I click 'Trial', I can use ACAD in trial mode. However if I choose 'Activate', it opens a window for activation, however it crashes immediately, but I can still see the serial number and request code though.

[ericvoo]

Please see the attached file showing the error messages as found in windows' computer management

Faulting application name: LMU.exe, version: 1.3.34.0, time stamp: 0x4b062b45
Faulting module name: mshtml.dll, version: 10.0.9200.16540, time stamp: 0x5125e87b
Exception code: 0xc0000005
Fault offset: 0x0000000000023edb
Faulting process id: 0x1b40
Faulting application start time: 0x01ce4c9a85f4068c
Faulting application path: C:\Program Files\Common Files\Autodesk Shared\Adlm\R1\LMU.exe
Faulting module path: C:\Windows\System32\mshtml.dll
Report Id: c916df3e-b88d-11e2-88e2-dc0ea11c1f73

[camilo.lemos · Accepted solution]

Hi ericvoo, 

As discussed on Twitter, I'm going to add the resolution you discovered here:

The problem was resolved by uninstalling IE10.

Thank you for sharing the resoltuion with us!