Installation & Licensing

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Active Member
ericvoo
Posts: 7
Registered: ‎02-16-2012
Message 1 of 5 (1,865 Views)
Accepted Solution

Can't activate AutoCAD 2011

1865 Views, 4 Replies
05-08-2013 09:31 AM

I can't activate AutoCAD Architecture 2011 Educational on my Windows 7 64bit laptop!

Activation screen crashes as I click on "Activate".

Windows return a message saying "Autodesk component has stopped working".

After clicking the message I can't do anything with ACAD frozen but to kill process via Windows Task Manager.

What can I do to use the software?

Community Manager
philip.s
Posts: 2,456
Registered: ‎09-27-2011
Message 2 of 5 (1,853 Views)

Re: Can't activate AutoCAD 2011

05-08-2013 01:26 PM in reply to: ericvoo

Hello Min,

 

Prior to clicking on the activate button, are you able to select other activation options such as entering an activation code? If so can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number + request code?



Philip Schmelzer
Active Member
ericvoo
Posts: 7
Registered: ‎02-16-2012
Message 3 of 5 (1,839 Views)

Re: Can't activate AutoCAD 2011

05-09-2013 02:48 AM in reply to: philip.s

No, I  cannot do that. On startup, the Autodesk Licensing windows pop up telling me I still have how many days remaning with the trial software, if I click 'Trial', I can use ACAD in trial mode. However if I choose 'Activate', it opens a window for activation, however it crashes immediately, but I can still see the serial number and request code though.

Active Member
ericvoo
Posts: 7
Registered: ‎02-16-2012
Message 4 of 5 (1,837 Views)

Re: Can't activate AutoCAD 2011

05-09-2013 02:53 AM in reply to: philip.s

Please see the attached file showing the error messages as found in windows' computer management

 

Faulting application name: LMU.exe, version: 1.3.34.0, time stamp: 0x4b062b45
Faulting module name: mshtml.dll, version: 10.0.9200.16540, time stamp: 0x5125e87b
Exception code: 0xc0000005
Fault offset: 0x0000000000023edb
Faulting process id: 0x1b40
Faulting application start time: 0x01ce4c9a85f4068c
Faulting application path: C:\Program Files\Common Files\Autodesk Shared\Adlm\R1\LMU.exe
Faulting module path: C:\Windows\System32\mshtml.dll
Report Id: c916df3e-b88d-11e2-88e2-dc0ea11c1f73

Community Manager
camilo.lemos
Posts: 999
Registered: ‎09-28-2011
Message 5 of 5 (1,802 Views)

Re: Can't activate AutoCAD 2011

05-09-2013 07:18 AM in reply to: ericvoo

Hi ericvoo, 

 

As discussed on Twitter, I'm going to add the resolution you discovered here:

 

The problem was resolved by uninstalling IE10.

 

Thank you for sharing the resoltuion with us!



Camilo Lemos
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