Installation & Licensing

Installation & Licensing

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*Expert Elite*
rkmcswain
Posts: 3,503
Registered: ‎11-13-2006
Message 1 of 3 (198 Views)

C3D Object Enabler, log file?

198 Views, 2 Replies
10-10-2013 10:01 AM

Does anyone know if the x64 C3D object enabler has a provision for an install log file?

We are trying to install it via script (Civil3D_2013_OE_64Bit.exe /quiet /norestart) and it's failing, but there is no log file to see what might be going on.

 

TIA

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TravisNave
Posts: 10,439
Registered: ‎01-14-2005
Message 2 of 3 (192 Views)

Re: C3D Object Enabler, log file?

10-10-2013 11:18 AM in reply to: rkmcswain

Hmm...  Well you might see if turning on verbose logging in the Windows Installer helps:

 

http://support.microsoft.com/kb/2545723

http://support.microsoft.com/kb/223300

 

I am not sure if you can add the /L*v switch or not to your installation or not.  I assume you have also verified that no log is being created in %TEMP% or any other location?

 

This might require some Autodesk input, ultimately.

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dembkod
Posts: 570
Registered: ‎05-26-2010
Message 3 of 3 (157 Views)

Re: C3D Object Enabler, log file?

10-18-2013 07:16 AM in reply to: rkmcswain

rkmcswain,

 

Hello. Log files are usually created in the temp directory and I have seen them for object enablers too.

In the Windows Run box type %TEMP% and press eneter, search on “enabler”.  I found a log file in here, but it is a different type of log compared to our program installers.

 

Sometimes you may get a message in teh Windows Event log as well.

 

You are in the MSI realm, so I know there are plenty of switches you can use during an install, not all seem to work the same. 

 

When troubleshooting things like this I usually try things in a particular approach:

-Install normally. Run the exe and see if you install

-Install via script, no special switches and see if you install

-Install via script and modify to see if there are issues at that stage

 

There may be info in your log file if it is getting created

 

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David Dembkoski
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