Installation & Licensing

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Member
yumingyi.civil
Posts: 3
Registered: ‎02-08-2013
Message 1 of 3 (142 Views)

Buzzsaw sync cant not install

142 Views, 2 Replies
02-14-2013 08:34 AM

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I am using 64bit Windows 7 ultimate edition

Distinguished Contributor
sssteve72
Posts: 418
Registered: ‎08-23-2005
Message 2 of 3 (50 Views)

Re: Buzzsaw sync cant not install

06-13-2014 12:43 PM in reply to: yumingyi.civil

Same issue here I cannot install with a 1620 error message installer package.  Looking for an answer..  :smileysad:

Custom Build with Win7 Pro 64Bit SP1
Gigabyte Tecohnology Co. X79-UD3
3.60 gigahertz Intel Core i7-3820
16GB GSkill Ripjaw Z PC3 2133 PC17000
PCI-E ATI FirePro V7800 2GB 256bit
ATA SanDisk SDSSDX24 SCSI Disk Device (256 GB)
Dell 2001FP and (2) 2407WFPHC Triple monitor setup


Question - Are you the Common Denominator?
Employee
priwer
Posts: 143
Registered: ‎07-17-2007
Message 3 of 3 (40 Views)

Re: Buzzsaw sync cant not install

06-20-2014 05:57 AM in reply to: sssteve72

Hi - 

 

Thanks for posting your issue, and sorry you're having trouble getting BZ Sync installed. This issue occurs sporadically, and we've documented it under a couple of different tracking IDs (10850, 10639, 10228). 

 

A couple of suggestions in the meantime:

- Make sure you're installing the right version of Sync for your computer (x86 vs x64)

- Make sure that all your device drivers, particularly video, are up to date per your manufacturer. We've seen success resolving this issue when users go to Devices and check for updates, and make sure all updates install properly.

 

Thanks,

Shana

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