Installation & Licensing

Installation & Licensing

Reply
Member
aprincipe125
Posts: 4
Registered: ‎12-03-2011
Message 1 of 2 (1,029 Views)

Building Design Suite Premium 2014 won't install

1029 Views, 1 Replies
06-21-2013 01:43 PM

I am trying to install building design suite premium 2014 on my work computer and it will not work. I get to the spot wher eit begins to install and then stops and says "Installation complete. Some products failed to install" and nothig gets installed. I have made sure that there is no copy of any of the 2014 programs and disabled my virus protection and UAC controlls and nothing works. I have been trying to get this to work for 2 days and nothing works. Here is the installation log file if anyone can help:

 

2013/6/21:14:16:23 AnthonyP BLACKORANGEPC === Setup started on BLACKORANGEPC by AnthonyP ===
2013/6/21:14:16:23 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:14:16:23 AnthonyP BLACKORANGEPC Current Directory C:\Autodesk\Autodesk_Building_Design_Suite_Premium_2014_English_Win_32_64bit_wi_en-US
2013/6/21:14:16:23 AnthonyP BLACKORANGEPC Launch
2013/6/21:14:16:23 AnthonyP BLACKORANGEPC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/Autodesk_Building_Design_Suite_Premium_2014_Engl... /akamai /auth authparam /sid SESSION_ID
2013/6/21:14:16:23 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:14:16:23 AnthonyP BLACKORANGEPC Current Directory C:\Users\AnthonyP\AppData\Local\Temp\_AIF85E.tmp
2013/6/21:14:16:27 AnthonyP BLACKORANGEPC === Setup ended ===

2013/6/21:14:16:25 AnthonyP BLACKORANGEPC === Setup started on BLACKORANGEPC by AnthonyP ===
2013/6/21:14:16:25 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:14:16:25 AnthonyP BLACKORANGEPC Current Directory C:\Users\AnthonyP\AppData\Local\Temp\_AIF85E.tmp
2013/6/21:14:16:25 AnthonyP BLACKORANGEPC Launch
2013/6/21:14:16:25 AnthonyP BLACKORANGEPC Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/{BBF62F56-9BB7-4129-A3AB-B38E7A46F353}/SETUP_x64...
2013/6/21:14:16:25 AnthonyP BLACKORANGEPC Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomCallbackRevitOSVersionCheck CB_SOURCE=C:\Users\AnthonyP\AppData\Local\Temp\_AIF85E.tmp\Setup\RevitSetup.dll
2013/6/21:14:16:25 AnthonyP BLACKORANGEPC Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2013/6/21:14:16:26 AnthonyP BLACKORANGEPC PageOpen LaunchDialog
2013/6/21:14:16:46 AnthonyP BLACKORANGEPC PageOpen LicenseDialog
2013/6/21:14:16:48 AnthonyP BLACKORANGEPC PageOpen ProductInfoDialog
2013/6/21:14:17:59 AnthonyP BLACKORANGEPC PageOpen ProductSelectionDialog2
2013/6/21:14:18:19 AnthonyP BLACKORANGEPC PageOpen FullProgressDialog
2013/6/21:14:18:19 AnthonyP BLACKORANGEPC Download Skipped DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/{BBF62F56-9BB7-4129-A3AB-B38E7A46F353}/DIRECTX.t...
2013/6/21:14:18:19 AnthonyP BLACKORANGEPC Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Building Design Suite Premium 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2013/6/21:14:18:45 AnthonyP BLACKORANGEPC Install DirectX® Runtime Succeeded
2013/6/21:14:18:45 AnthonyP BLACKORANGEPC Download Error Connection has expired. Please reconnect to site. RVT2014 http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/Autodesk_Building_Design_Suite_Premium_2014_Engl...
2013/6/21:14:18:45 AnthonyP BLACKORANGEPC Install Autodesk® Revit® 2014 Failed Download Failed, Installation aborted, Result=1603
2013/6/21:14:18:45 AnthonyP BLACKORANGEPC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2013/6/21:14:18:46 AnthonyP BLACKORANGEPC PageOpen InstallCompleteDialog
2013/6/21:14:19:14 AnthonyP BLACKORANGEPC === Setup ended ===

2013/6/21:15:23:47 AnthonyP BLACKORANGEPC === Setup started on BLACKORANGEPC by AnthonyP ===
2013/6/21:15:23:47 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:15:23:47 AnthonyP BLACKORANGEPC Current Directory C:\Autodesk\Autodesk_Building_Design_Suite_Premium_2014_English_Win_32_64bit_wi_en-US
2013/6/21:15:23:47 AnthonyP BLACKORANGEPC Launch
2013/6/21:15:23:47 AnthonyP BLACKORANGEPC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/Autodesk_Building_Design_Suite_Premium_2014_Engl... /akamai /auth authparam /sid SESSION_ID
2013/6/21:15:23:47 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:15:23:47 AnthonyP BLACKORANGEPC Current Directory C:\Users\AnthonyP\AppData\Local\Temp\_AI360D.tmp
2013/6/21:15:23:51 AnthonyP BLACKORANGEPC === Setup ended ===

2013/6/21:15:23:48 AnthonyP BLACKORANGEPC === Setup started on BLACKORANGEPC by AnthonyP ===
2013/6/21:15:23:48 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:15:23:48 AnthonyP BLACKORANGEPC Current Directory C:\Users\AnthonyP\AppData\Local\Temp\_AI360D.tmp
2013/6/21:15:23:48 AnthonyP BLACKORANGEPC Launch
2013/6/21:15:23:49 AnthonyP BLACKORANGEPC Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/{BBF62F56-9BB7-4129-A3AB-B38E7A46F353}/SETUP_x64...
2013/6/21:15:23:49 AnthonyP BLACKORANGEPC Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomCallbackRevitOSVersionCheck CB_SOURCE=C:\Users\AnthonyP\AppData\Local\Temp\_AI360D.tmp\Setup\RevitSetup.dll
2013/6/21:15:23:49 AnthonyP BLACKORANGEPC Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2013/6/21:15:23:49 AnthonyP BLACKORANGEPC PageOpen LaunchDialog
2013/6/21:15:23:58 AnthonyP BLACKORANGEPC PageOpen LicenseDialog
2013/6/21:15:24:06 AnthonyP BLACKORANGEPC PageOpen ProductInfoDialog
2013/6/21:15:26:06 AnthonyP BLACKORANGEPC PageOpen ProductSelectionDialog2
2013/6/21:15:26:17 AnthonyP BLACKORANGEPC PageOpen FullProgressDialog
2013/6/21:15:26:18 AnthonyP BLACKORANGEPC Download Skipped DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/{BBF62F56-9BB7-4129-A3AB-B38E7A46F353}/DIRECTX.t...
2013/6/21:15:26:18 AnthonyP BLACKORANGEPC Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Building Design Suite Premium 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2013/6/21:15:26:45 AnthonyP BLACKORANGEPC Install DirectX® Runtime Succeeded
2013/6/21:15:26:45 AnthonyP BLACKORANGEPC Download Error Connection has expired. Please reconnect to site. RVT2014 http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/Autodesk_Building_Design_Suite_Premium_2014_Engl...
2013/6/21:15:26:45 AnthonyP BLACKORANGEPC Install Autodesk® Revit® 2014 Failed Download Failed, Installation aborted, Result=1603
2013/6/21:15:26:45 AnthonyP BLACKORANGEPC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2013/6/21:15:26:46 AnthonyP BLACKORANGEPC PageOpen InstallCompleteDialog
2013/6/21:15:27:31 AnthonyP BLACKORANGEPC === Setup ended ===

2013/6/21:16:22:45 AnthonyP BLACKORANGEPC === Setup started on BLACKORANGEPC by AnthonyP ===
2013/6/21:16:22:45 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:16:22:45 AnthonyP BLACKORANGEPC Current Directory C:\Autodesk\Autodesk_Building_Design_Suite_Premium_2014_English_Win_32_64bit_wi_en-US
2013/6/21:16:22:45 AnthonyP BLACKORANGEPC Launch
2013/6/21:16:22:45 AnthonyP BLACKORANGEPC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/Autodesk_Building_Design_Suite_Premium_2014_Engl... /akamai /auth authparam /sid SESSION_ID
2013/6/21:16:22:45 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:16:22:45 AnthonyP BLACKORANGEPC Current Directory C:\Users\AnthonyP\AppData\Local\Temp\_AIE06F.tmp
2013/6/21:16:22:46 AnthonyP BLACKORANGEPC === Setup ended ===

2013/6/21:16:22:45 AnthonyP BLACKORANGEPC === Setup started on BLACKORANGEPC by AnthonyP ===
2013/6/21:16:22:45 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:16:22:45 AnthonyP BLACKORANGEPC Current Directory C:\Users\AnthonyP\AppData\Local\Temp\_AIE06F.tmp
2013/6/21:16:22:45 AnthonyP BLACKORANGEPC Launch
2013/6/21:16:22:46 AnthonyP BLACKORANGEPC Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/{BBF62F56-9BB7-4129-A3AB-B38E7A46F353}/SETUP_x64...
2013/6/21:16:22:46 AnthonyP BLACKORANGEPC Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomCallbackRevitOSVersionCheck CB_SOURCE=C:\Users\AnthonyP\AppData\Local\Temp\_AIE06F.tmp\Setup\RevitSetup.dll
2013/6/21:16:22:46 AnthonyP BLACKORANGEPC Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2013/6/21:16:22:47 AnthonyP BLACKORANGEPC PageOpen LaunchDialog
2013/6/21:16:22:54 AnthonyP BLACKORANGEPC PageOpen LicenseDialog
2013/6/21:16:22:59 AnthonyP BLACKORANGEPC PageOpen ProductInfoDialog
2013/6/21:16:25:03 AnthonyP BLACKORANGEPC PageOpen ProductSelectionDialog2
2013/6/21:16:25:44 AnthonyP BLACKORANGEPC PageOpen FullProgressDialog
2013/6/21:16:25:45 AnthonyP BLACKORANGEPC Download Skipped DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/{BBF62F56-9BB7-4129-A3AB-B38E7A46F353}/DIRECTX.t...
2013/6/21:16:25:45 AnthonyP BLACKORANGEPC Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Building Design Suite Premium 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2013/6/21:16:26:06 AnthonyP BLACKORANGEPC Install DirectX® Runtime Succeeded
2013/6/21:16:26:07 AnthonyP BLACKORANGEPC Download Error Connection has expired. Please reconnect to site. RVT2014 http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/Autodesk_Building_Design_Suite_Premium_2014_Engl...
2013/6/21:16:26:07 AnthonyP BLACKORANGEPC Install Autodesk® Revit® 2014 Failed Download Failed, Installation aborted, Result=1603
2013/6/21:16:26:07 AnthonyP BLACKORANGEPC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2013/6/21:16:26:08 AnthonyP BLACKORANGEPC PageOpen InstallCompleteDialog
2013/6/21:16:27:19 AnthonyP BLACKORANGEPC === Setup ended ===

2013/6/21:16:35:00 AnthonyP BLACKORANGEPC === Setup started on BLACKORANGEPC by AnthonyP ===
2013/6/21:16:35:00 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:16:35:00 AnthonyP BLACKORANGEPC Current Directory C:\Autodesk\Autodesk_Building_Design_Suite_Premium_2014_English_Win_32_64bit_wi_en-US
2013/6/21:16:35:00 AnthonyP BLACKORANGEPC Launch
2013/6/21:16:35:00 AnthonyP BLACKORANGEPC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/Autodesk_Building_Design_Suite_Premium_2014_Engl... /akamai /auth authparam /sid SESSION_ID
2013/6/21:16:35:00 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:16:35:00 AnthonyP BLACKORANGEPC Current Directory C:\Users\AnthonyP\AppData\Local\Temp\_AI1795.tmp
2013/6/21:16:35:04 AnthonyP BLACKORANGEPC === Setup ended ===

2013/6/21:16:35:01 AnthonyP BLACKORANGEPC === Setup started on BLACKORANGEPC by AnthonyP ===
2013/6/21:16:35:01 AnthonyP BLACKORANGEPC Path_Length: 149
2013/6/21:16:35:01 AnthonyP BLACKORANGEPC Current Directory C:\Users\AnthonyP\AppData\Local\Temp\_AI1795.tmp
2013/6/21:16:35:01 AnthonyP BLACKORANGEPC Launch
2013/6/21:16:35:02 AnthonyP BLACKORANGEPC Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/{BBF62F56-9BB7-4129-A3AB-B38E7A46F353}/SETUP_x64...
2013/6/21:16:35:02 AnthonyP BLACKORANGEPC Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomCallbackRevitOSVersionCheck CB_SOURCE=C:\Users\AnthonyP\AppData\Local\Temp\_AI1795.tmp\Setup\RevitSetup.dll
2013/6/21:16:35:02 AnthonyP BLACKORANGEPC Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2013/6/21:16:35:02 AnthonyP BLACKORANGEPC PageOpen LaunchDialog
2013/6/21:16:35:09 AnthonyP BLACKORANGEPC PageOpen LicenseDialog
2013/6/21:16:35:11 AnthonyP BLACKORANGEPC PageOpen ProductInfoDialog
2013/6/21:16:36:18 AnthonyP BLACKORANGEPC PageOpen ProductSelectionDialog2
2013/6/21:16:36:29 AnthonyP BLACKORANGEPC PageOpen FullProgressDialog
2013/6/21:16:36:29 AnthonyP BLACKORANGEPC Download Skipped DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/{BBF62F56-9BB7-4129-A3AB-B38E7A46F353}/DIRECTX.t...
2013/6/21:16:36:29 AnthonyP BLACKORANGEPC Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Building Design Suite Premium 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2013/6/21:16:36:52 AnthonyP BLACKORANGEPC Install DirectX® Runtime Succeeded
2013/6/21:16:36:53 AnthonyP BLACKORANGEPC Download Error Connection has expired. Please reconnect to site. RVT2014 http://trial2.autodesk.com/SWDLDNET3/2014/BDSPRM/WI/Autodesk_Building_Design_Suite_Premium_2014_Engl...
2013/6/21:16:36:53 AnthonyP BLACKORANGEPC Install Autodesk® Revit® 2014 Failed Download Failed, Installation aborted, Result=1603
2013/6/21:16:36:53 AnthonyP BLACKORANGEPC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619

*Expert Elite*
TravisNave
Posts: 10,250
Registered: ‎01-14-2005
Message 2 of 2 (1,023 Views)

Re: Building Design Suite Premium 2014 won't install

06-21-2013 02:45 PM in reply to: aprincipe125

It basically is failing to download.  Make sure you have an active network connection and that your NIC doesn't put itself to sleep.

 

Download Error Connection has expired. Please reconnect to site.

 

Try to install again and post any new errors.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.