Building Design Suite Download Problems

[cwbeaux]

 Purchased building design suite with the download option and cant get the downloads to work. I tried on 6 different computers with three different browsers at 3 different locations on different operationg systems and I keep getting the same error messages when I click on the file to download it says  "file not found" I disabled all the firewalls etc.... and get the same result. I downloaded akamai installer fine..  Not sure where to go from here, not getting much help from autodesk support, they keep telling me to disable the firewalls etc... which I have done on all attempts.

[joane.bonghanoy]

HI cwbeaux,

Base on your screenshot, I'm making an assumption that you purchased the software via our Online Store and you are downloading  from the link provided to you correct?

I will look into this and investigate further.

For the meantime, I Private Messaged links so you can download the Product. Reply back to the email if you still have the same error.

[cwbeaux]

You are correct I did purchase the software via the online store. I went ahead and downloaded the trial version since I noticed they fixed the download issues with it, loaded the software and converted the installed version with my serial no. It seems to be working however I have not had time to go through all the apps in the suite yet. The original trial download had a 32bit and a 64 bit option, when you clicked on the 64 bit version to download you would get kicked back to the previous page and never given a link to download. Now they have combined the 32 and 64 in one download and it works. Chris