Installation & Licensing

Installation & Licensing

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Member
gmijares
Posts: 3
Registered: ‎12-21-2010
Message 1 of 4 (705 Views)

Blank Activation Screen

705 Views, 3 Replies
12-21-2010 09:58 PM

In early Dec 2010 I downloaded AutoCAD 2011 (I already had the 2010 version).  When I opened it, a screen appeared with the option to 'TRY' or 'ACTIVATE'.  When I clicked on Activate the next screen appeared but it was blank except for 2 radio buttons without any text attached.  Supposedly, I have to get a request code from that screen to activate but obviously I can't.

Does anyone have any suggestions for this particular problem?

 

I'm running WindowsXP Pro 32bit with more than enough memory and HD space.

 

Thanks,

GMijares

Auburn, WA

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 2 of 4 (680 Views)

Re: Blank Activation Screen

12-22-2010 06:30 AM in reply to: gmijares

Yes this is a known issue.  Please check the KB article here for more information on how to resolve this issue:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=6404339&linkID=9240617

 

Good Luck!

Member
jstarnes74
Posts: 3
Registered: ‎12-22-2010
Message 3 of 4 (668 Views)

Re: Blank Activation Screen

12-22-2010 09:58 AM in reply to: TravisNave

I tried this and it still had no effect im still getting blank activation screen anyother ideas or options?

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 4 of 4 (656 Views)

Re: Blank Activation Screen

12-22-2010 11:07 AM in reply to: jstarnes74

Other users have experienced success by logging on as another user with local admin rights and activating that way. 

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